Job ID: 2024-4138 Type: Regular # of Openings: 1 Category: Project Management Seattle, WA
Overview
Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
The Project Manager is responsible for planning, scheduling and coordinating all activities within the Installation group relating to Projects, Work Orders and Change Orders to ensure its services are provided accurately, on time, on budget and that these services meet or exceed client expectations.
To that end, the Project Manager interacts directly with the client to ensure Kastle has a full understanding of the client’s needs and expectations, that the client is fully educated on the solution being provided by Kastle, and that any on-site requirements of Kastle are communicated to the client to ensure a successful installation. Leading to and during the service implementation, the Project Manager provides a single point of contact for building and/or tenant representatives, and the installation team, to ensure timely and accurate sharing of information to support smooth and efficient system installations. Pease note there will be travel with this position.
Responsibilities
Act as project liaison between Kastle departments and client during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at client /department meetings and briefings and/or phone calls and e-mails
Initiate and conduct the contract review and implementation process, and generate followup proposals and contract amendments as warranted
Initiate and conduct security system consultation and other services in response to customer requests
Generate project schedules, provide progress reports on project status, and generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis
Oversee product ordering & delivery to ensure Job Margin performance
Coordinate and direct installation and programming staff
Coordinate sub-contractor relationships and maintain proper insurance, training & satisfactory delivery of job implementation within job margins and budgets consistent with industry standards.
Working knowledge of Local and State building codes related to low voltage security installations.
Confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays
Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes
Provide regular progress updates to all stakeholders
Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes
Revise project schedules to determine personnel and materials requirements and priorities
Provide client training on Kastle systems
Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues
Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service
Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures
Qualifications
Demonstrated knowledge of the principles and processes for providing project management support
Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
Strong critical thinking skills: able to use logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems
Ability to perform detailed work, being careful about detail and being thorough in completing tasks
Ability to effectively develop goals and plans to prioritize, organize and accomplish those goals
Demonstrated ability to represent Kastle in a polished and professional manner to customers and the public in person, in writing and via telephone
Strong social perceptiveness, being aware of other reactions and understanding why they react as they do
Demonstrated exceptional speaking and active listening skills, conveying information effectively and giving full attention and taking time to understand what others are saying
Ability to cooperate, being pleasant with others on the job and displaying a good-natured, supportive attitude
Ability to come up with relevant and creative ideas, analyze information and evaluate results to choose the best solution
Demonstrated self composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.
Demonstrated strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar with the ability to express thoughts clearly in writing.
Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, Microsoft Project and Outlook to facilitate business processes.
Ability to travel throughout western United States
