We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!
If you are interested and qualified for this role, we invite you to apply.
Essential Functions/Responsibilities
Hardware \ software support to our internal clients 80%
Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware
Perform installation, maintenance, troubleshooting and repair of end-user technology
Responds to incidents that are escalated by the Support Center staff within established SLA's and the appropriate level of urgency
Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves
Project Management Functions 10%
Assist / Co-manage FIT (Facilities) projects from kickoff to closure
Assist / Co-manage various technology projects for the Desktop Team and Support Center
Administrative Functions 10%
Uses corporate incident management/service fulfillment system to record and track all support tasks
Maintains IT asset management records hardware and software
Contributes to the improvement and enhancement of current processes and procedures
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
Other duties may be assigned by management
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job
1 - 3 years hands on experience providing hardware/software support
Demonstrated experience successfully working in cross-functional teams
Demonstrated experience working in a fast paced, very fluid, "dynamic" environment
Associate's Degree and/or 3-4 years related experience in information technology or related field; or equivalent combination of education and experience
Thorough knowledge of computer Hardware \ Software
Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10
Advanced written and oral communication skills
Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
Excellent customer service orientation
Working knowledge of voice and data networking protocols
Advanced knowledge of all Microsoft Office 2010 and newer products, including Visio and Project
Advanced problem solving skills; ability to effectively prioritize and complete tasks
Physical Requirements
Occasionally lifts and carries up to 50 lbs.
Frequently lifts and carries up to 20 lbs.
Frequently sits, stands, walks and drives.
Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
