Job Summary

Looking to join a fast paced and challenging technical team where you can put yourknowledge to use? NetApp is growing our Cloud support teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with some Cloudexperience and a strong desire to learn on a continuous basis. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to customers through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems the various hyperscalersenvironment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.

* This opportunity is located in Research Triangle Park (RTP), NC. Primary hours are Monday-Friday 10am-7pmET.

Job Requirements

• Prior experience providing technicalsupport services, includinghandling customer cases through phone/email/chat.


• Ontap or Cloud experience


• Understanding of several of the following: Storage and networking infrastructure, Windows and Linux file services (ie. NFS and CIFS/SMB), AWS console, compute, storage, networking and debugging tools.


• Strong command of the English language; both written and verbal communication skills.


• Excellent interpersonal communication and customer service skills are needed in order to work successfully with customersin high stress and/or ambiguous situations.


• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.


• Ability to follow standard engineering principles and practices.


• Creative approach to problem solving.
  
  

Education

Typically requires a minimum of 2-5years of related experience;or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.

Compensation
The base salary range for this position is $83,400 - $117,300 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.