The Job Coach III is responsible for coaching individuals with disabilities at employment and volunteer locations with the goal of building skills and independence. Additionally assists other job coaches with scheduling necessary meetings with consumers, along with completing monthly and quarterly reports to funding sources and stakeholders.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and job coach team. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months. Implements strategies that highlight the skills and strengths of people we serve. Coaches individuals with disabilities at employment and volunteer locations with the goal of building skills and independence.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. In collaboration with job coaches supports family, employer and work environment to build consumer independence. Identifies variety of strategies and methods that will allow minimum support from job coaches allowing fading and transition to closure.

6. Facilitates and assists with onboarding, training and support to job coaches in the office and community employment sites.

7. Daily/weekly collaboration with Job Coach I and Job Coach II through a variety of communication methods to ensure that up to date information is shared and optimal teamwork is achieved.

8. Assess quality of monthly reporting. Support and assist Job Coach I and Job Coach II with completing and submitting monthly and quarterly reports to funding sources and stakeholders.

9. Assists and provides input into job coach scheduling to help provide consistency and fading possibilities for individuals.

10. Contributes to continuous process improvement to maximize program outcomes.

11. Possesses knowledge of customer relationship management (both job seeker and employer customers) and represent Goodwill in a favorable and professional manner.

12. Assists job coaches with scheduling necessary meetings with consumers, including staffings, annual meetings for progress, transition and case closure along with completing monthly and quarterly reports to funding sources and stakeholders.

13. Carries a caseload of up to 75 or more individuals.

14. Provides on-the-job training and job coaching for individuals with disabilities in the community with the goal for individuals to become as independent as possible in their community jobs. Supports individuals so that they can progress and learn how to perform their job accurately, efficiently, safely and successfully.

15. Assists and supports individuals in the orientation to community employer's procedures, products, services, standards, policies, benefits, work schedule and opportunities.

16. Aids individuals in becoming as independent as possible in their community job and facilitate in supporting individuals in building natural supports in their workplace.

17. Submits weekly billing notes, write and submit monthly reports to referral sources, and maintain other necessary records, such as Follow-Up employment notes, objectives and individual plans.

18. Maintains cooperative, professional working relationships with individuals, referral sources, families, caregivers, and Goodwill staff via email, phone calls, and in person.

19. Facilitates emotional and problem-solving support as needed to individuals; facilitates referrals to other services as needed. Monitors and supports individual health and safety, communicating with caregivers and funding sources, and advocates when appropriate.

20. Extends ongoing support, communication and assistance to employers or community supervisors.

21. Provides job retention service, by targeting behavior or work conditions that are problematic. Develops plans to reduce problematic behavior or remedy situation and implement training strategies or adaptations to help individuals successfully retain their jobs.

22. Provides on-call support to coaches as needed in emergency situations or PTO coverage.

23. Completes additional responsibilities, as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience working in human services or related field.

2. Excellent verbal, written and interpersonal communication skills.

3. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Word, SharePoint and Teams) and ability to learn and effectively use various workforce development information systems.

4. Must have valid driver's license, necessary insurance and be able to legally operate a vehicle. Must have access to transportation to attend assignments and meetings.

5. Travel throughout program and surrounding counties required (30%-50%).

6. Recognized as a subject matter expert and trusted resource by peers.

7. Builds relationships through influence and works collaboratively across stakeholder groups and internal teams to achieve Supported Employment goals and objectives.

8. Demonstrated ability to communicate effectively with stakeholders, employers and peers in difficult circumstances.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Full range of motion. Ability to sit for longer periods of time. Ability to multitask. Ability to occasionally lift up to 50 pounds and model safe lifting techniques. Repetitive use of hands and feet as needed for on the job coaching/training. Vision standards required by Motor Vehicle Department to operate a vehicle. Conditions may include exposure to temperature extremes, dust, odors, cleaning agents.

(SEW)

Equal Opportunity Employer