Responsible for quality oversight of products and processes as well as routine product support activities in Production to ensure that all aspects of areas oversight comply with cGMP and regulatory requirements and Voyant Beauty Quality Manual.
Responsibilities:
Reports, tracks, and follows up on deficiencies noted, including assessments, audits, investigations, and overall site performance.
Establishes metrics and KPI’s for Customer Complaints, audit findings (external and internal) and non-conformances to determine corrective actions as needed.
Provides audit responses to external audit findings.
Guidance in the implementation of compliance and quality improvement initiatives.
Audits processes and controls, as well as cGMP and FDA requirements, to ensure CAPA’s are effective and product quality and performance conform to established standards.
Troubleshoots quality problems, provides thorough and practical assistance in the resolution of process / product non-conformance events, and assists in the development of corrective actions to prevent reoccurrence, leveraging Quality Systems.
Drives resolution of quality issues through quality investigations and root cause analysis.
Additional responsibilities may include:
Review of process / product-related documentation
Job Relevant Information:
The Compliance Coordinator is responsible for performing customer complaints investigations, document review, procedure changes, supporting internal and external audits and other quality projects with the direction of the Site Quality Lead.
Qualifications, Experience & Skills
BS/BA Degree or Equivalent
Minimum of 3 years of experience in quality for Cosmetic, Drug industry or equivalent
Experience in performing customer complaints investigations and internal audits.
Knowledge of cGMPs
Good Computer and Communication Skills
Fluent in English (reading & speaking)
Cooperative
Reliable Attendance
Capable of collecting, understanding, analyzing, and reporting data for continued process improvement
Preferred Experience:
Certified Quality Auditor
ISO 22716 environment
Job-Specific Skills:
Proficiency in Microsoft Office Suite
Displays flexibility, calmness, confidence, integrity and “can do” attitude.
Excellent communication and organizational skills
Customer service attitude
Good listener and attention to detail
Ability to multi-task and prioritize.
Physical Requirements
The physical requirements listed in this section include, but are not limited to, the motor/physical abilities and skills required of position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
While undertaking the essential duties and responsibilities of the position, the employee must repeatedly sit, listen, speak, type, and move throughout the facility. Must be capable of using a keyboard for computer purposes.
