OVERVIEW iTech AG is seeking a robust ServiceNow CMDB design and implementation expert to perform ServiceNow CMDB assessment for federal customers. The ServiceNow CMDB Architect is considered a domain expert in ServiceNow CMDB design and implementation with CSDM hands-on experience. The ideal candidate has a strong understanding of ServiceNow platform best practices and a high level of experience with IT Asset Management (HAM and SAM). 
RESPONSIBILITIES

• Manage ServiceNow Discovery/ETL jobs, application service models, define and monitor CI data health reports dashboards


• Build CMDB data integrations and automated orchestration workflows


• Work with application and data owners toward data standardization and standard data model


• Maintain and ensure adherence to CMDB technical design standards


• Communicate effectively with business stakeholders and technical team members


• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements


• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures


• Own responsibility for client technical deliverables including client design documents


• Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle


• Work with customer managers, architects, subject matter experts, solution designers, and senior levels stakeholders


• Collaborate with a larger group of business SMEs, solution, and technical architects to elevate technical direction for the delivery of high-performing, transformative solutions


• Maintain ServiceNow certifications with the latest delta exams


• Achieve additional certifications as dictated by changing business needs


• Establish self as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders


• Other duties as assigned

• 5+ years of experience in Information Technology


• 4+ years working with designing/developing technical solutions for ServiceNow CMDB


• Proven expertise in ServiceNow implementations, acting as a Solution Architect


• 3-5 years of related experience in developing ServiceNow, programming JavaScript, IT service management, or other related technologies


• Experience with core ServiceNow applications and related modules, including REST APIs and integrations


• Experience in Agile SCRUM methodology and delivery


• Prior experience as a Web Developer and familiarity with scripting languages including JavaScript, JQuery, HTML, and CSS


• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification


• Ability to work in a team environment, prioritizing deliverables in changing landscape


• Expert knowledge of JavaScript


• Excellent communication skills and the ability to provide and receive constructive feedback, always remaining positive and focused on the goal


• Ability to decompose complex topics and experiences to explain them using whiteboards.


• Experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables


• Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation


• Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences

• Bachelor’s degree in computer science, Management, Information Systems or related discipline or equivalent combination of education.


• ServiceNow certifications - System Administrator  - CSA

• Experience with other ServiceNow modules:


• GRC


• HRM


• Employee Center Pro

• Active Public Trust or the ability to obtain a Public Trust


• Pursuant to a government contract, US citizenship is required