BGIS ITS is currently seeking a Lead Residential Service Technician to join the team in Hudson, FL and surrounding areas.
The Lead Residential HVAC Service Technician provides expertise to customers and guidance to other team members on a daily basis for servicing residential HVAC equipment following manufacture specifications, safety procedures, and company requirements. The position provides advanced troubleshooting, preventative and corrective maintenance, repairs, and potential equipment replacement. The position partners closely with the support services, sales, and other internal teams to complete work in a timely and efficient manner. The Lead Residential HVAC Service Technician sets the example for BGIS values, actively shares subject matter knowledge, and ensures all work is completed in safe manner with focus on health and environment requirements
Are You Looking For
A company that cares and wants you to achieve your career objective.
A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
A company that puts you and your career first
BGIS is that Company.
BGIS Integrated Technical Services (ITS) US (dba Millian Aire Enterprise LLC) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. Our experience, quality of work, and rates are unequaled in the marketplace. In 2022 Millian Aire merged with BGIS, a global leader in the provision of facility management services, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.
KEY DUTIES & RESPONSIBILITIES
Client Service Focus
Maintain positive and professional working relationships with internal and external clients, other team members and BGIS leadership.
Respond to customer requests for service and communicate in a professional manner positively representing BGIS. Handle complex service calls requiring advanced HVAC knowledge with ability to make decisions independently on best resolution for the customer.
Assist in enhancing customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Arrive at jobsites at scheduled time and communicate with dispatcher when arriving and departing from jobsite.
Advise less experienced technicians on problem solving while at job sites.
Design and build comfort systems for customers.
Conduct heat gain analysis of residential locations to determine appropriate equipment required for the specific location.
Complete work in a timely and quality manner.
Contribute to the completion of other key initiatives as assigned.
HVAC Maintenance/Repair and Lead Activities
Build the monthly on-call schedule to ensure service call coverage for customers.
Perform preventative and corrective maintenance activities at various locations, requiring driving of company vehicle to different sites.
Complete work in accordance to established processes and best practices sharing knowledge with other technicians.
Comply with and demonstrate organizational standards for all internal and external requirements including but not limited to environmental, health, safety, and fire protection.
Install new heating, ventilation, and air conditioning systems and also maintain, troubleshoot and repair HVAC systems. Provide advice for more complex problem solving situations.
Respond to routine, advanced, and on demand service requests and performs preventative and corrective maintenance, inspects, repairs, and performs equipment repair and replacements.
Provide observations about HVAC mechanical conditions and deficiencies and provides recommendations for enhancement and repair.
Work on inverter equipment (mini-splits) and more specialized and complex equipment and technology.
Service and repair in-home dehumidifiers and indoor air quality equipment.
Evaluate efficiency and functionality of zoning systems in a residential setting.
Troubleshoot Residential and light commercial systems (10 tons and under) and recommends appropriate strategy if repairs needed.
Record resolution data within service maintenance management database. Ensures work completed meets quality and contract response requirements.
Receive, track, monitor and report status of maintenance and repair work within service maintenance management database. Initiate documents to authorize or obtain formal approval of work required. Also provide training to other technicians on efficient use of company systems and technology.
Report problems with equipment to dispatcher to expedite parts delivery.
Respond to emergency service requests.
Maintain all assigned tools and arrange for repair and replacement as required.
Determine appropriate requirements and required equipment/parts.
Submit all expenditures on a timely basis.
HVAC Continuous Knowledge Improvement
Share knowledge by completing ride alongs and partnering with other techs on complicated jobs.
Lead minimum of one safety meeting per month.
Facilitate minimum of 2 specialized training presentations per year for all other residential service technicians.
Attend minimum if 2 additional on-going vendor or subject matter training courses each year.
KNOWLEDGE & SKILLS
Associate, Trade School or Technical Degree preferred or equivalent work-related experience.
Minimum 3 years of experience performing job duties in a similar role with residential HVAC knowledge.
Current valid certification to provide HVAC services in the state that work is performed.
EPA License.
Excellent communication and customer service skills with ability to explain HVAC functionality and recommended solutions.
Knowledgeable of equipment with high technology components including mini-splits.
Advanced knowledge of electrical and refrigeration principles.
Strong experience with service tools and testing devices.
Full grasp on thermal dynamics and airflow for duct work.
Fluent on required air flow dynamics knowledge.
Well-developed time management skills to prioritize and complete work and service system entries in a timely manner balancing multiple competing priorities.
Self-initiative to work with minimal direct supervision and recognize opportunities to provide additional training support to other technicians.
Teamwork focus to accomplish quality work for customers.
Comfortable training other technicians and sharing knowledge to help advance the team.
Advanced Problem-Solving skills to identify potential options and select the most appropriate resolution.
Maintains personal inventory of specialized tools for residential HVAC work.
Proficient in Microsoft Office including Outlook, Word and Excel.
Experience with industry software preferred.
NATE Certification is a plus.
Physical Demands and Work Environment
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
Cognitive skills required to work in a safety sensitive environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks withing targeted time frame to minimize risk of outages or damage to residences and high value equipment.
Ability and willingness to travel and work overtime/weekends and on-call shifts based on business needs.
Knowledgeable of ladder safety and ability to climb and descend multiple times within a work shift while carrying up to 30 pounds.
Consistently wear appropriate Personal Protective Equipment (PPE) based on job duties.
Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
