Job Title: European Customer Service Engineer

Internal information:

• Department: Customer Service Engineering
• Reports To: QED Global Customer Service Manager (Stephanie White)

About QED Technologies

QED Technologies serves the precision optics industry. QED’s customers span the globe and include the world’s leading precision optics manufacturers. Based in Rochester, NY, QED is able to capitalize on the area's academic and industrial resources in the field of precision optics manufacturing and engineering to provide innovative products that set new standards in manufacturing precision optics.

Please visit our web site https://qedmrf.com for more information on QED Technologies.

The European Customer Service Engineer is part of our global customer field service team. Our world class field service team provides outstanding service and support to our customers world-wide. We earn our reputation by going above and beyond for them every day. Our service and support team is seeking an experienced Customer Service Engineer to become part of the QED family in Germany. This candidate will travel domestically and internationally servicing our customers in Germany and the EU with some potential travel to the US and Asia. The candidate will work from a home office when not traveling. A valid, current driver’s license and passport are required for this role. Ideally, the candidate will live close to an international airport so that travel is easy and quick to our customers. We invite you to review this posting and consider this opportunity as an excellent step in your career.

Summary

Plans and performs activities concerned with installing, training, operation and maintaining CNC equipment. Acts as an interface with QED customers to include providing remote support, on-site support, and provides training to our customers.

Main Duties and Responsibilities include the following. Other duties may be assigned.

• Installs new equipment at customer's facility to ensure full functionality according to defined specifications.
• Installs software and hardware upgrades at customer’s facility.
• Provides post-service/install trip reports to QED and customers.
• Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after-hours support on occasion.
• Conducts training on the safe operation of the equipment and demonstrates skills to customers.
• Root cause analysis to determine the source of the problem, and recommends repair, replacement, or other corrective action.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Effectively communicates with customers regarding machine performance and problem resolution.
• Perform process qualification routines including standard performance tests and preventative maintenance visits.

Minimum requirements:

Education and/or Experience

Bachelor’s Degree (B.S.) in Electronics Engineering, Engineering Technology, or a related field.

OR: Three to five years of related experience and/or training in CNC machine maintenance and electronics.

Computer Skills

To perform this job successfully, an individual should have knowledge of some of the following: Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word).

Other Skills and Abilities

Mastery of both oral and written German and English is essential. Any other languages are a plus.

High level of professionalism.

Ability to work independently.

Experience in the Optics field a plus (not required).

Travel – Approximately 50% travel, domestically and/or internationally is currently required to perform the essential function of this position as travel restrictions allow.

Anticipated Annual salary is $70,000-$90,000 Euros per year. The actual salary paid will be subject to the candidate's skills and experience as compared with others in a similar roles with similar levels of education and experience.

PI250696776

Salary: $60,000.00