Job Description:

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

Under the direction of Senior Manager, the Salesforce Administrator is responsible for collaborating with department team members, IS, enterprise-systems business partners, vendors, and other stakeholders to continually improve and enhance our Salesforce platform, gather requirements and feedback, design solutions and manage the product road map.
This individual is the primary owner of all planning and implementation of system changes and must exercise sound judgment, demonstrate leadership qualities, work with internal and external stakeholders and vendors, and represent Tufts Health Plan professionally.

Key Responsibilities/Duties - what you will be doing

Oversee all aspects of user and license management, including new user setup, activation/deactivation, roles, profiles, permissions and groups.

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports, Sandbox environment management.

Data management to improve Salesforce data quality, implementing rules and automations as needed.

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

Monitor and improve user adoption, provide ongoing user training, create training materials and technical documentation as needed.

Develop and maintain positive professional relationships with internal and external partners and vendors, through excellent written and verbal communication.

Continually expand understanding of enterprise technology and its impact on the contract/business.

Collaborate with other enterprise contract owners to ensure compliance and best practices.

Represent Tufts Health Plan Public Plans in a manner consistent with stated company values.

Strictly adhere to company and departmental policies and procedures and regulatory agency guidelines, including HIPAA regulations.

Perform other job-related duties as assigned by supervisor.

Qualifications - what you need to perform the job

Bachelor's degree in computer science/IT, marketing, communications, business, or other related field.

Salesforce certified administrator or Salesforce advanced administrator certification.

3-5 years of CRM (admin) experience.

Strong Salesforce product knowledge and at least 2 years of Salesforce Administration hands-on experience.

Ability to manage and accomplish multiple projects independently while openly communicating back to management and escalating issues.

Ability to train and mentor peers and conduct training for end-users, demonstrating group facilitation skills and the ability to influence without authority.

Highly organized and excellent time management skills with the ability to prioritize daily workflow to effectively meet deadlines.

Strong attention to detail and follow-through skills.

Proactively exhibit initiative, creativity and resourcefulness.

Self-starter - ability to work independently in a fast-paced team environment with minimal supervision.

Ability to multi-task and produce results with accuracy and reliability while demonstrating a calm demeanor in a demanding environment.

Efficiently work under pressures, deadlines, and remain flexible when plans suddenly change.

High level of ownership, accountability and initiative.

Exercise appropriate judgment, tact and diplomacy.

Adept at working with various levels of management, including business partners, leadership, vendors, and clients.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage




• Retirement plans




• Paid time off




• Employer-paid life and disability insurance with additional buy-up coverage options




• Tuition program




• Well-being benefits




• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

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