Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Call Center Representative (Broker Team) for a 6-month contract. This is a 100% remote role in any of the states - EST/CST preferred. The shifts available are 9:30-6 or 11:30-8 EST Monday - Friday.

Responsibilities:

• Provide high quality on-line and telephone assistance to all customers - Member, Small Groups, Commercial Brokers and Medicare Brokers


• Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions


• Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business: Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, IT Medicare and IT Commercial product questions and various other customer support functions; Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service-related projects


• Make recommendations to management concerning problems, problem trends and process improvement


• Maintain an open exchange of information with internal and external customers


• Work with Quality Assurance team to understand, track and trend quality performance issues

REQUIREMENTS:

• Great note taking and ability to work autonomously


• Able to communicate with different individuals; Bilingual/Spanish is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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