The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Director is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.

Job Duties:

• Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale


• Leads receiving processes in training; assists in action plans to improve performance


• Prices products per Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery


• Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met


• Ensures that the unit adheres to safety policies and procedures


• Accepts overall 4 wall accountability


• Serves as a Key carrier


• Interacts with customers and associates to address their concerns


• Maintains facilities and housekeeping


• Understands and communicates activities/trends in unit and unique local issues to management


• Performs other duties as assigned

Requirements:

• Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances


• Strong drive for results


• Action oriented


• Strong execution skills


• Courageous leadership skills


• Ability to manage multiple priorities simultaneously


• Knowledge of store and retail operations


• Excellent communication skills


• Ability to pay attention to detail


• Computer literacy

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment. The Company maintains an internal complaint procedure to address any concerns regarding the hiring process.  Any complaints can be directed by email to TitleVIIcoordinator@americanfreight.us or by toll-free phone call at 1- 855-733-4357.

Store Operations