Position Summary
The Retail Lead is responsible for leading interactions with customers and providing excellent customer experience and service delivery. This position also requires knowledge about cannabis products, product recommendations, and sales transaction processing while acting as a sales leader to meet or exceed the company's sales and profitability goals.

Responsibilities & Duties

Provide excellent customer service to all customers; lead team in same.
Answers customer questions about products, advises them on their needs and preferences, and addresses escalated customer concerns.
Ensures transactions are processed accurately and efficiently using a computerized system; provides training to staff as needed
Acts as a sales leader to meet or exceed the company's sales goals by using Insa sales standards and modeling sales behaviors for the team.
Ensures order fulfillment and restocking when needed; maintains a clean, organized retail space.
Maintains compliance with Company SOPs and state regulations, including sales limits and proper checking of ID specifications
Actively contributes to maintaining a safe work environment by following applicable safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management
Behaves in a manner that is positive, productive, cooperative and encourages teamwork
Performs other duties as assigned

Qualifications & Experience

Must be at least 21 years of age
High school diploma or equivalent requirement
Retail and cash management experience preferred
Basic computer and math skills
Strong communication and interpersonal skills
Knowledge of cannabis and industry regulations
Must have reliable transportation
Must be able to pass a background check in accordance with state regulations

Benefits

Competitive salary and benefits package
Opportunity to work in a fast-paced and growing industry
Chance to make a difference in the lives of others

The cannabis industry is a rapidly growing industry, and we are looking for passionate and knowledgeable individuals to join our team. If you are interested in a career in cannabis, we encourage you to apply for this position.