Job Description:

Location: Sacramento, CA

Salary: $95,000.00 USD Annually - $115,000.00 USD Annually

Description: Our client is currently seeking a CIAM Program Manager


CIAM Program Manager

Full Time

Location: Sacramento, CA

(Onsite - Hybrid)

Salary: $98K - $115K


NOTES:


GENERAL DESCRIPTION:

The CIAM Program Manager leads the financial Customer Identity and Access

Management (CIAM) initiatives. The Program Manager will be responsible for

designing, implementing, and managing CIAM solutions to ensure secure and seamless

member experiences across our digital platforms. The program manager will work with

internal stakeholders and vendor partners responsible for managing user identities,

access controls, and authentication processes.

The ideal candidate will have a strong background in customer identity and access

management, digital banking platforms, cybersecurity, and project management, with a

focus on delivering solutions that meet business objectives while maintaining

compliance with regulatory standards.


TASKS, DUTIES, FUNCTIONS:

1. Experience with CIAM Solutions: Demonstrated proficiency in implementing and

managing customer identity access management solutions, preferably with

hands-on experience in leading CIAM platforms such as Okta, Auth0, or

ForgeRock/Ping.

2. Identity and Access Management (IAM) Expertise: Strong understanding of IAM

principles, including authentication, authorization, federation, and user lifecycle

management, with the ability to translate business requirements into effective

IAM solutions.

3. Customer-Focused Mindset: Proven track record of understanding customer

needs and delivering solutions that enhance user experience while maintaining

security and compliance standards.

4. Technical Proficiency: Deep understanding of identity protocols and standards

such as OAuth, OpenID Connect, SAML, LDAP, and SCIM, along with

experience in integrating CIAM solutions with various applications and systems.

5. Security and Compliance Knowledge: Thorough understanding of security best

practices, privacy regulations (such as GDPR, CCPA), and compliance

requirements related to customer data protection, with the ability to ensure CIAM

solutions meet regulatory standards.

6. Project Management Skills: Experience leading CIAM implementation projects

from initiation to completion, including requirements gathering, solution design,

implementation, testing, and deployment, while managing timelines, resources,

and stakeholders effectively.

7. Communication and Collaboration: Excellent communication skills with the ability

to interact confidently with cross-functional teams, stakeholders, and senior

management to articulate CIAM strategies, address concerns, and drive

consensus on decisions.

8. Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify

and resolve complex CIAM issues, proactively mitigate risks, and optimize CIAM

processes for scalability and efficiency.

9. Continuous Learning Orientation: Commitment to staying updated on emerging

trends, technologies, and best practices in CIAM, security, and identity

management domains through self-study, training, and participation in relevant

industry forums and events.

10.Develop and maintain an understanding of the pertinent regulatory requirements

and risks inherent to job responsibilities, establish, and maintain control activities

that mitigate those risks consistent with the Credit Union's risk appetite, and

ensure operational integrity and compliance with applicable regulations.


PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to assure the ongoing

security and protection of our Information Technology and information

assets.

2. Must possess sufficient manual dexterity to skillfully operate an on-line computer

terminal and other standard office equipment, such as financial calculators,

personal computer, facsimile machine and telephone.


ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of staff and management.

2. EXTERNAL: Volunteers, external auditors, professional and community

organizations, and law enforcement agencies.


QUALIFICATIONS:

1. EDUCATION: Bachelor's Degree: A bachelor's degree in computer science,

information technology, cybersecurity, or a related field is preferred.

CIAM Certification: preferred Certification in CIAM or related areas such as

Certified Identity and Access Manager (CIAM), Certified Information Systems

Security Professional (CISSP), or Certified Information Security Manager (CISM)

demonstrates expertise in the field.

2. EXPERIENCE: At least 5-7 years of experience in identity and access

management, Information Technology, with a focus on customer identity

management. Experience working in the financial services industry is strongly

preferred.

Project Management Experience: Proven experience leading CIAM

implementation projects, including requirements analysis, solution design,

implementation, testing, and deployment, with strong project management skills.

Ability to work in an agile environment, following scrum methodology is preferred.

3. KNOWLEDGE / SKILLS: Technical Skills: Proficiency in identity protocols and

standards (OAuth, OpenID Connect, SAML, LDAP, SCIM), CIAM platforms

(Okta, Auth0, ForgeRock/Ping), and integration technologies (APIs, SDKs).

Security Knowledge: Deep understanding of cybersecurity principles, including

authentication methods, access control mechanisms, encryption, and secure

coding practices.

Compliance Expertise: Knowledge of privacy regulations (e.g., GDPR, CCPA)

and industry standards (e.g., ISO 27001, NIST) related to customer data

protection and compliance requirements.

Communication Skills: Excellent verbal and written communication skills, with

the ability to effectively communicate technical concepts to both technical and

non-technical stakeholders. Familiar with the suite of Office products in relation to

presenting ideas and documenting processes.

Analytical Thinking: Strong analytical and problem-solving skills, with the ability

to analyze complex issues, identify root causes, and propose effective solutions.

Customer Focus: A customer-centric mindset with a focus on delivering

solutions that enhance user experience while ensuring security and compliance.

Adaptability: Ability to adapt to changing business requirements, technology

landscapes, and security threats, with a continuous learning mindset to stay

updated on industry trends and best practices.


PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility

required.

2. Corrected vision within the normal range.

3. Hearing within normal range. A device to enhance hearing will be

provided if needed.

4. Occasional movements throughout the department daily to interact

with staff, accomplish tasks, etc.

5. Unusually long work hours may be required to accomplish tasks.


LICENSES/CERTIFICATIONS:

Information Security Certification preferred:

1. CIAM (Certified Identity and Access Manager)

2. CISSP (Certified Information Systems Security Professional)

3. CISM (Certified Information Security Manager)

Contact: jbraden@judge.com


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