We are seeking a highly motivated and customer-oriented Customer Service Representative. The ideal candidate will be responsible for providing outstanding support and assistance to customers, addressing their inquiries, resolving issues, and ensuring an excellent overall customer experience.
Location: Sacramento, CA
Pay Rate: $20.00-22.00 hourly
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer complaints in a timely manner, providing appropriate solutions and alternatives.
Follow up with customers to ensure resolution and satisfaction.
Maintain customer accounts by recording account information and processing orders.
Communicate and coordinate with internal departments to ensure smooth handling of customer requests.
Requirements
Proven experience in customer service, support, or a related role.
Strong phone, email, and chat handling skills.
Excellent communication and interpersonal abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient in customer service software, CRM tools, and Microsoft Office Suite.
Ability to handle difficult customers professionally and with empathy.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
