Posted in Other about 2 hours ago.
Location: Topeka, Vermont
Recruit, develop, mentor and manage a high performing team of ServiceNow developers.
Foster a collaborative, results-oriented, and innovative work environment.
Implement and maintain development standards and governance processes across the ServiceNow platform.
Ensure the team adheres to these coding standards and best practices, in order to deliver high-quality, scalable, and maintainable solutions.
Ensure that the platform complies with organizational security policies and regulatory requirements.
Stay up to date with ServiceNow platform upgrades, new features, and best practices to continually evolve the platform’s capabilities.
Manage demand intake for the team: planning, forecasting and managing team tasks and projects using Agile methodologies.
Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects.
Build and deliver a technical debt remediation plan to deliver on the architecture and operating model strategy of the SMO.
Monitor and manage the performance of the ServiceNow platform, identifying and resolving issues in a timely manner.
Develop and execute team KPIs.
Regularly communicate progress, challenges, and opportunities to key stakeholders, ensuring transparency and alignment.
Working with the Director, and the Senior Manager, IT SMO: support the operating model for the SMO, via ServiceNow development and build out a three year roadmap for ITSM and ServiceNow.
Other duties as assigned.
Bachelor’s degree in the field of computer science, information systems, other related degree, or equivalent experience (typically 12-14 years working in IT Service Management and / or with the ServiceNow platform).
ITIL Certification - Minimum V3 Foundation
Demonstrable knowledge of the ITSM framework (ITIL).
Demonstrable knowledge of Agile ways of working and experience in measuring level of effort with enhancements, defects, and stories.
Excellent written and spoken communication and interpersonal skills.
5+ years management experience leading high performing development teams.
Demonstrated ability to influence executive leadership
A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences.
ITIL V4 foundation or higher.
Agile Certification - Agile Leader.
Knowledge of CMDB and Common Service Data Model (CSDM) concepts.
ServiceNow Development experience - particularly - proficiency in JavaScript, HTML/CSS, and other relevant programming languages.
ServiceNow (or equivalent ITSM tool) platform experience - including good working understanding of the ITSM, Legal, HR, and Security modules.
Business analysis skills to turn business requirements into technical scope / statement of work documentation for Development teams.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
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CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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