Payment Resolution Specialist (Collections) - Southfield, MI




About the Role:



Are you a seasoned debt collector with a passion for resolving complex financial issues while maintaining a high standard of professionalism? Our client is seeking an expert with over 3 years of experience to join their dynamic team and take charge of collecting outstanding debts from consumers. In this role, you will leverage your negotiation skills, legal knowledge, and investigative prowess to recover debts, negotiate settlements, and contribute to our team's success.



Key Responsibilities:



• Debt Recovery & Negotiation: Proactively contact individuals and businesses to collect outstanding debts, negotiating payment plans and settlements that align with company and debtor needs.


• Record Management: Maintain meticulous records of all communications and payment agreements, ensuring accuracy and compliance.


• Account Monitoring: Oversee accounts, identify potential issues, and implement solutions to keep collections on track.


• Legal Compliance: Stay ahead of the curve by adhering to state and federal laws, including the FDCPA, while keeping management informed of progress and recommending process improvements.


• Skip-Tracing Expertise: Utilize advanced skip-tracing tools to locate debtors, collaborating with third parties and leveraging public records, private databases, and online resources.


• Customer Service Excellence: Uphold a professional and respectful demeanor, delivering outstanding customer service as you assist debtors in resolving their financial obligations.


• Asset Identification: Identify assets for garnishment and execution, ensuring effective and legal recovery processes.


• Investigative & Analytical Skills: Review and analyze credit applications, verify debtor information, and document accounts thoroughly for subsequent actions.


• Continuous Learning: Engage in ongoing training and education to stay current with legal debt collection practices and emerging technologies.



What you will need:



• Proven Experience: Minimum of 3+ years as a debt collector, with a track record of success in debt recovery.


• Detail-Oriented: Ability to work with precision, meeting daily deadlines while maintaining high productivity.


• Tech-Savvy: Proficient in Microsoft Office (Word, Outlook, Excel, Adobe); experience with CLS is a plus.


• Adaptability: Willingness to learn and adapt to new technologies and software programs.


• Professional Communication: Strong verbal and written communication skills, with the ability to interact professionally with diverse stakeholders.


• Team Player: Strong interpersonal skills, with the ability to work independently and contribute to a collaborative team environment.


• Dependability: Reliable attendance and a strong work ethic are essential.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job