At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Theprimary goalof the Elite Product Coach is to educate our customers on how to effectively use our products. The hybrid-remote Product Coach is responsible for conducting scheduled one on one training sessions and live webinars, focusing each on a feature or workflow within our products. These customers schedule a training through our website and the Elite Product Coach manages that schedule to contact the customer, identify their needs, and provide appropriate education.
While each product has a standard "lesson plan", customers often have unique workflows and needs. Elite Product coaches need to develop an extensive working knowledge of all our products to be able to answer any question and fit any workflow.
They utilize Instructional Design techniques to plan, create, and execute training for all customers.
Additionally, the Elite Product Coach will frequently interact cross departmentally to improve processes and the customer experience.
Job Qualifications:
Our most successful employees embody these traits:
Customer Service: 3 years of customer service, customer management, and relationship building experience or 2 years in a training or teaching environment.
Curiosity: A drive to learn new skills quickly and be easily adaptable to change.
Resourcefulness: Strong multi-tasking and problem-solving skills required.
Communication: Demonstrated active listening skills and the ability to communicate with people of varying skill levels
Passion: for teaching, advocating for our customers, and making process improvements.
Previous experience in content creation or technical writing is a plus.
What you get:
Casual dress code and work environment
Paid 3-4 week training program onsite
Generous PTO plan that begins accruing on your first day
Full time benefits including Health, Dental, Vision, 401k Company match.
Fully stocked Café
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.
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