Job Category: Customer Service Requisition Number: CUSTO002250
Posted: September 27, 2024 Schedule: Full-Time | Remote Location: Remote
Job Details
Description
Join the Flexcon Team!
Flexcon is a purpose-driven innovative company. We are a global, family-owned manufacturer of coated and laminated films and adhesives and our products are used as functional components in manufactured goods and in graphics applications. Since 1956, Flexcon has supplied products for a wide range of industries including packaging, medical devices, automotive, durable labeling and more!
We are currently hiring a Customer Service Representative. This is a full-time remote position, and candidates must be able to work 8:00AM – 5:00PM, Pacific Time Zone. We invite you to bring your drive for excellence, collaboration, integrity and respect. These core values allow us to support our culture of problem solving and continuous improvement. Flexcon is passionate about giving employees opportunities for career development and growth which includes dedicating time and resources to training, access to career latices, career development plans and more!
What will you do in this role?
Responds to customer inquiries received by phone, email and fax. Document interaction in SalesForce.
Work closely with various departments, including sales, tele sales and the distribution centers.
Understand product lines and pricing to provide appropriate product recommendations, quotes or samples per customer requests or to resolve information-related complaints
Responsible for all aspects of order fulfillment from receipt of order through delivery and invoicing while also monitoring existing open work orders and expediting as needed
What does it take to be successful in this role?
Bachelor’s degree or equivalent business experience (1-3 years previous customer service experience preferred)
Strong attention to detail and organizational skills
Ability to multi-task and work in a fast-paced environment with changing priorities
Basic computer skills, especially Excel, experience working with Salesforce or an ERP system a plus but not required
Problem solving skills with an ability to think outside the box to identify and address customer needs or complaints
Excellent verbal and written communication skills with the ability to interact and collaborate cross-functionally
Private home office or area to work without distractions
What’s in it for you?
Competitive Compensation & Annual Bonus Program
Medical, Dental, Vision, and Life Insurance
Tuition Reimbursement Program
401K Match
Casual Work Environment
Career Development Opportunities
And more!
By applying to this job and providing your mobile number, you are agreeing to receive an initial text from Flexcon, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
