Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clintele. Our Identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we are seeking a part time, Onsite Support Technician - I to stregthen our service team, as they deliver innovative solutions at the client site in Brooklyn, New York area.
What We Offer:
Competitve compensation plan
401 (k) with employer match
Paid Sick Time Off, accured weekly
Career and personal development opportunities
Position Summary
The Onsite Support Technician - Level 1 works closely with their manager, internal Avidex teams, manufacturers, and customers to support, operate, and maintain audiovisual (AV) and IT systems at client locations. A solid background in audio, video, and control systems, along with a strong understanding of computers and networking, is essential for success in this role. The ideal candidate will demonstrate attention to detail, punctuality, effective communication skills, and the technical expertise required to support and maintain complex AV systems.
Requirements
High School or GED diploma
The physical demands of the job require the ability to lift 30-40 pounds
Should possess a mechanical ability to use tools like screwdrivers and drills
Must be patient and an effective communicator, both verbally and in writing, to work with non-technical people
Must also be comfortable working independently and maintain a professional appearance because you'll be working at a client site, Mount Sinai Hospital
This is a Regular Part-Time role so there is a normal schedule but may require some flexibility to occasional changes in the schedule with short notice, including holidays and weekends.
Should be organized, proactive, and a good problem-solver with a "Can Do” attitude who can manage multiple issues simultaneously.
Must be bondable, highly trustworthy and dependable, have proven detail skills and superior work habits
Must be available to work 8AM-8PM Thursdays to Sunday including holidays
Responsibilities:
Provide comprehensive AV support for meetings and conferences, including setup, operation, and teardown of audiovisual equipment.
Coordinate AV resources to meet the needs of client meetings and events, from large-scale conferences to last-minute requests.
Perform diagnostic troubleshooting, testing, repairs, and adjustments for integrated AV/IT systems.
Diagnose and resolve issues with control systems, including remote support when necessary.
Deliver detailed written documentation regarding system repairs and troubleshooting outcomes.
Conduct preventive maintenance on AV equipment to ensure optimal performance.
Collaborate with relevant staff to review open service tickets, client requests, and support histories.
Ensure workspaces are clean, organized, and comply with safety standards.
Maintain accurate and timely reports, including support logs, timesheets, expense reports, and parts inventories.
Adhere to all safety regulations, including OSHA guidelines and company policies.
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.
