Kforce has a client in Rosemont, IL that is seeking a Junior Business Analyst. The primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with standard integrations. This contract to hire role can be performed remotely anywhere in the United States except for Hawaii.
Responsibilities:
Manages their Dashboard daily and update accordingly
Deactivating integrations in all systems when needed
Notify appropriate teams internally as needed based on specific project needs
Documents project extracts, company, and contact records
Maintain and protect customer relationships with excellent customer service
Document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required
Provide support for implementation
Development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user
Deliver completed customer integrations for all procedures & process flows
Thorough testing and documentation and notifications to those who need it
Obtaining Signatures on Legal Documents, Distribution of Documents and Storing in a designated repository
Customer Transfers, Communication and Attend all meetings for transfers and emergency transfers
New Customer Rollouts as the IT Resource for National Chains Corporate and Franchise
Train New Analysts on Standard Integrations and Support Tickets Troubleshooting/resolution
Document New Procedures and Processes for Standard Integrations
Create Jira Stories for Development Support
REQUIREMENTS:
5+ years of experience as an IT Business Integration Analyst or IT Business Analyst Role
Prior experience in gathering detailed business requirements, interpreting Customer business needs, and translating needs into operational business requirements
Prior experience in a customer service or customer facing role
Prior experience in eCommerce/eBusiness environment (Such as EDI, B2B eCommerce, Supply Chain, other electronic integrations) preferred
Integration Procedure and Process Documentation experience
Excellent decision-making capabilities
Excellent organization, and team collaboration skills
Excellent Excel experience (advanced) preferred
Excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Strong knowledge and general understanding of IT/Technical Concepts
Strong knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files, etc.
Strong knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla
Strong knowledge of Communication Methods AS2, SFTP, FTP and Van
Comfort with ambiguity, frequent change, or unpredictability
Experience in the Food Industry/Distribution is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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