At Jackson Hewitt and its independently owned and operated franchises, we are dedicated to guiding our clients through the complexities of tax codes, regulations, and procedures with integrity, quality, and consistency. Your role is essential to our success as we strive to support the hardest working Americans. Our mission drives our passion and commitment to making a difference for our clients.
Your Responsibilities: Under general supervision and following established company policies, the Office Manager (OM) plays a key role in managing staffing, productivity, tax preparation, and marketing for a single office or kiosk within an assigned district. This role involves handling sensitive and confidential information and requires a strong understanding of business operations.
Oversee one or more seasonal hourly staff members at a specific location or kiosk
Communicate with the Manager regarding the recruitment, interviewing, and hiring of seasonal employees as needed
Enhance customer service and drive sales growth
Perform various administrative tasks
Develop, review, approve, and monitor office work schedules and hours
Monitor staff performance to ensure compliance with quality standards, deadlines, and procedures, addressing any issues as they arise
Review and act on productivity, discount, AAG, and other relevant reports
Maintain an organized filing system for tax returns, including acknowledged, rejected, and completed returns
Print and ensure timely distribution of client refund checks each morning
Follow up with clients who have voided or held tax returns to encourage them to return and complete their filings
Skills for Success:
High School Diploma or equivalent business experience
Preferred coursework in management, tax preparation, or accounting
Previous tax preparation experience and a PTIN (Preparer Tax Identification Number)
Desired one year of management or supervisory experience
Proficiency in various computer software applications, including email, internet browsers, Word, Excel, and tax preparation or accounting software
