University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.
Job Summary
Department-Specific Responsibilities
Performs administrative duties in support of the admissions process, including maintenance of admissions records, advising customers of admissions standards and required documentation, and performing an initial review of applications for admission.
Reviews recommended decision for quality assurance and validation, utilizing the automated decisioning (PASS) available for first-year applicants. Corrects errors for resubmission to PASS process.
Manages decision applications for all admit types other than first-year undergraduates, based on a campus-provided rubric.
Maintains transfer credit workflow queues by completing and routing transfer credit reviews.
Identifies transfer coursework requiring evaluation by college and/or department staff to determine transferability and equivalency.
Submits course information through the transfer evaluation workflow for evaluation and monitor the status of requests.
Maintains knowledge of Indiana University Transfer Credit Policies and Standards concerning the acceptance of transfer credit to apply working knowledge for processing. This includes verifying the accreditation status of the external institution, researching courses and institutions, and converting credit hours when necessary.
Attends all required meetings with supported campuses and University Enrollment Services.
Monitors admissions processing email accounts and respond to requests promptly.
General Responsibilities
Oversees the processing and evaluation of all applications for admissions into that school and accompanying material, such as transcripts, to determine eligibility.
Maintains records and databases of applications; updates and purges as necessary; gathers and collates information from records and prepares reports.
Reviews applications for completeness, contacts applicants for any missing information or to resolve discrepancies, and obtains any necessary information from other sources.
Schedules and oversees any applicant interviews.
Makes recommendations regarding admissions and financial aid decisions; contacts applicant regarding the decision on the admission application.
Responds to phone and email inquiries on admissions process and status of applications; may assist in the design of recruiting events and materials.
Counsels potential students regarding courses and grades required for admission.
May supervise temporary staff in the admissions office; monitors and evaluates job performance.
Maintains files and databases on students admitted into the school; generates reports based on this information.
May take on escalated and complex issues; may provide guidance to other admissions staff.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
4 years of office or related experience
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Possesses a high degree of initiative
Ability to build strong customer relationships
Commitment to working with people of diverse backgrounds
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Indianapolis, Indiana
This position is eligible to work a hybrid schedule (mix between 2 days of remote and 3 days of in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: Student Services
Job Family: Admissions & Recruitment Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
