Summary:
Provide communication link to all customers from inside and outside sources. Exhibit high level of customer service in attitude and appearance. Maintain customer service operations by producing sales related information through initiating, editing, retrieving, copying, coordinating, and transmitting data for key operational requirements and procedures. Maintain customer satisfaction by completing customer requests on the telephone, in person, referring inquiries. In addition, investigates, evaluates, and directs the receipt of customer complaints and claims.

Duties and Responsibilities:

Occupies front desk and welcome visitors
Open and distribute incoming/outgoing mail and faxing
Monitor incoming calls and direct calls to appropriate personnel
Assist with employee time sheet review and fixing processing errors
Greet customers / visitors and direct them to the proper personnel
Maintain security by following procedures and monitoring visitors' logbook
Maintain clean and safe reception area
Data entry: create reports and database maintenance
General support duties - postage meter, shredding, copying, scanning, & end of day procedures
Serve as primary point of contact for incoming sales and technical calls, emails and customer RFQ's
Initiate quotation packages for customer RFQ's received from various sources
Gather required information from customers as needed to enable processing of quotations (Processing specifications, drawings, part information, EAU, Lot sizes, etc.)
Assemble RFQ packages and forward to estimating team for processing
Prepare finalized quotation documents in Epicor and forward to customer when completed
File hardcopies and scan quotation package into SharePoint database
Other quotation-related activities as assigned by management
Other duties as assigned

Job Requirements:
Intermediate level. Acquires job skills and applies existing job knowledge to complete a wide range of projects and tasks. Must be able to make decisions about the use of the organization's resources and have concerns with planning, organizing, and controlling the organization's activities to reach its objectives.
Knowledge/Experience:
Must possess good written, oral communication and keyboarding skills. Experience and knowledge of Microsoft Word and Excel is required. A high school degree is required and at least two years of previous experience in an office setting preferred. Communication and conflict resolution are necessary skills to work with individuals both internally and externally. And have intellectual ability to process information and make accurate decisions about the job tasks.

Benefits:

Medical, Dental, and Vision Insurance
HDHP Plans with Company contribution to H.S.A.
Flexible spending accounts for Medical and Dependent Care
Company paid life insurance with AD&D
Company paid short-term disability insurance
Voluntary life with AD&D for employee, spouse, and child(ren)
Voluntary long-term disability insurance
Supplemental Accident and Critical Illness plans
401(k) matching program
Flexible schedules, generous paid time off, plus 8 paid holidays
Company outings
Employee Assistance Program

Disclaimer: This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check and drug screen. Imagineering Finishing Technologies reserves the right to revise the job description as necessary.
Equal Employment Opportunity (EEO) Statement: Imagineering Finishing Technologies is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other category protected by law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need alternative methods of applying, we will determine an alternate way for you to apply. Please contact our People team at HR@iftww.com or call 800-207-2516 for assistance with an accommodation.