Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in various industries, from manufacturing and pharmaceutical to food and agriculture.
Description of Job Role and Responsibilities:
Responsible for meeting revenue and customer satisfaction targets for the assigned region through individual contribution as well as leading the inside parts and contract sales team members:
Coaches and trains team members on customer interaction and account management techniques, parts quoting, service contract quoting, and purchase order processing.
Addresses daily needs and provides daily direction of inside parts and contract sales team by providing guidance on customer conflict resolution and managing objections, sales tactics, and adherence to processes.
Provides input and direction to leadership on forecasting, process improvements, team challenges, team member performance, and organizational issues.
Acts as the first line of escalation for inside team/customers on matters of sales/quotes/orders.
Continues to act as a working supervisor when and as long as necessary.
Experience and Skills required:
Knowledge of parts and parts sales/quoting process
Knowledge of or ability to understand service value proposition.
Ability and willingness to have difficult customer conversations, manage conflict, and de-escalate emotional situations.
Ability and willingness to make cold calls, speak with people at all levels of an organization, deal with technical as well as administrative customers.
Ability to analyze data and identify areas for improvement.
Computer literate - expertise in Microsoft Word, Excel, and PowerPoint as well as the ability to learn to use new software.
Key Personal Skills:
Ability to train, coach, and lead
Strong organizational and time management skills
Problem solver
Bias toward action
Goal oriented
Excellent written and verbal communication skills
Key Competencies:
Account Management,
Relationship Management,
Sales Skills, Planning and Organizations,
Ability to develop a basic level of technical knowledge, Leadership.
Benefits:
Medical, dental and vision
401K
PTO
Referral bonuses
Educational Assistance
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check.
