Posted in Other about 3 hours ago.
Location: Houston, Texas
At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.
Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the world's second largest base oil plant, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.
Position Overview:
In this position, your primary responsibility is to guarantee compliance and the effective functioning of third-party vendors responsible for vital aspects within the Customer Service Center, Retailer Billing, and Collections teams. As the Senior Advisor in Vendor Support Services, you will be tasked with overseeing the implementation and delivery of process and system enhancements, with the ultimate goal of optimizing the support provided by these third-party partners, who serve as the initial point of contact for Motiva's Wholesalers and Unbranded fuel customers. This role will be instrumental in ensuring our commitment to excellence in customer service and operational efficiency and acts as the liaison between our support vendor teams and their leadership to ensure Motiva's support expectations are being met as well as acts as the escalation point for the business when support is broken or a task outside of the normal process is required. This role will be responsible for keeping the desktop procedures, process flows and role responsibilities accurate for the Customer Service Center, Retailer Billing and Collections.
Responsibilities:
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