Posted in Other about 2 hours ago.
Location: Dallas, Texas
About Appspace:
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.
Your Role as a Platform Support Technician:
The Platform Support Technician is responsible for providing initial assessment, triage, and resolution of Cloud-related incidents and service requests. This role involves diagnosing and troubleshooting issues while fulfilling service requests. The technician will also monitor system alerts, contribute to knowledge base documentation, and maintain a high level of customer service.
A Day in the Life of a Platform Support Technician:
Incident & Problem Management
Service Request Fulfillment
Projects & Improvements
Collaboration & Learning
Monitoring & Alerting
Knowledge Base & Documentation
Customer Service
What Youll Need:
Nice to Haves:
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
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