The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a ServiceNow Analyst in Remote opportunity.


Role Description


Responsible for designing service management solutions within the ServiceNow platform. Partner with all departments to identify and clarify business needs and designing services and processes that optimize the customer experience utilizing the ServiceNow platform.
• Participate in design, test and transition Service Management and Service Integration solutions within the ServiceNow platform.
• Work closely with the ServiceNow deployment team, service management process and service delivery teams to understand business needs and help translate them into efficient, automated, scalable solutions in ServiceNow.
• Collaborate with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for improvement.
• Onboard new or additional service management processes and related offerings, provide training and onboarding to new staff, and maintain up-to-date documentation on requirements and process workflows.
• Identify automation and innovative improvements to service delivery.
• Collaborate with other teams on reporting, change, and satisfaction capabilities.
• Participate in and support ServiceNow version upgrades.
• Perform other job related duties as needed.


Skills & Requirements


• Bachelor's Degree- Information Technology
• 2+ years ServiceNow experience in large enterprise environments
• Must possess experience facilitating meetings with stakeholders, understanding business needs and help translating them into efficient, automated, scalable solutions in ServiceNow (will work closely with the ServiceNow deployment team, service management process and service delivery teams)
• Must possess experience mapping both business process and technical design workflows / handling project from beginning to end / start and deliver
• Must possess experience & proficiency working with Scrum/ Agile methodologies
• Must possess experience with Industry Standard ITSM Tools such as Jira
• Must possess excellent interpersonal & communication skills with a proactive attitude to work well with stakeholders in cross functional teams ensuring the timely completion of projects and resolutions
• ServiceNow System Administrator Certification (CSA)
• ITIL v4 Certification


Benefits/Other Compensation:


Medical, Dental, Life Insurance, 401K.


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1164936 - Fiorella Santoro