Job Description:

Unlock your potential and join HCAM in Making Maryland Healthier! HealthCare Access Maryland (HCAM) has been addressing Health Equity issues for more than 25 years because We Believe! Join our Team and make a difference with a commitment to Excellence! 

JOB PURPOSE:

The Director of Complex Care and Social Needs (CCSN) is responsible for the management and oversight for CCSN Programs. The CCSN Programs consist of outreach initiatives designed to address a variety of Social Determinant of Health needs including access to health insurance, preventative health care, linkage to substance use recovery and behavioral health services, assisting returning citizens for workforce development and the coordination of health/social/economic needs for members of the community. The CCSN Director has responsibility for administrative and program oversight related to budget management, personnel, quality reporting, and outcomes as set by the program metrics and the program partner business requirements. S/he is responsible to hire, train, manage, and effectively supervise staff ensuring adherence to policies and procedures as it relates to program fidelity and practices. Director provides ongoing communication and collaborative engagement activities with funders/partners.

ESSENTIAL DUTIES:

The primary responsibilities of this position are:

• Provide leadership, general oversight for daily operations of the CCSN department (i.e., budget, program development, partnership building, development of SOP’s, hiring, supervision and training)


• Help develop new initiative proposals, progress reports, requests for proposal responses, grant applications and other documents and presentations.


• Complete timely and accurate programmatic reporting required by funders and HCAM leadership.

• Work closely with both internal and external agency partners, administrators, and staff to develop workflows related to health insurance enrollment, outreach, coordination of care and referral networks.


• Conduct and assist with continuous quality improvement activities related to accurate completion of core work activities (enrollment, care coordination, connection to resources).


• Attend relevant trainings, workshops, conferences, and networking opportunities, in line with the role and responsibilities of the position, and at supervisor’s discretion; and


• Other duties as assigned 

QUALIFICATIONS:

Education, Experience, Certifications and Licensures:

• Master’s Degree in Health Policy, Health Administration, Public Health, or another related field of study.

KNOWLEDGE, SKILLS & ABILITIES

• At least three years of program management/supervisory experience required.


• Experience developing and maintaining relationships with a variety of external partners.


• Thorough knowledge of the Accountable Care Act, Maryland Medicaid/HealthChoice System, the Maryland All-Payer model and other evidence-based service delivery models.


• Exceptional interpersonal & communication skills


• Excellent time management, goal setting, and organizational skills


• Professional manner and appearance


• Proficient in all Microsoft office products; EMR experience preferred


• Strong business acumen and relationship building skills among diverse personalities, building trust and credibility with senior level management.


• Demonstrated ability to effectively manage a diverse team in a fluid, demanding environment.


• Excellent project management skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Ambulate 3 blocks or more


• Key data


• Sit for extended periods


• Lift at least 15 lbs.

SAFETY & HEALTH RESPONSIBILITIES:

HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.

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