Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and discretionary or incentive bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career.




• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.




• We offer multiple opportunities for development and upward mobility.

What you’ll do

• The Wire Operations Supervisor role is responsible for day-to-day oversight of the Administrative Team and will act as a work coordinator for the Administrative Team. 




• Responsible for load balancing and training support, while maintaining a presence in the production.




• Take the lead with escalations, testing, research, and analysis and will be the lead participant in testing both during and outside of regular business hours. Participate in procedure writing, capacity planning, audit requests, and planning and scheduling resources for UAT and/or Production releases.




• Hold team meetings and individual reviews with the specialists, senior(s), and on the processing team.




• Manage Workday request submitted by their respective team.




• Ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice. 




• Manages group email boxes to ensure transactions are processed and customer questions are addressed timely




• Monitor and approve large dollar/NSF transactions and special queues requiring a higher level of expertise




• Timely clearing of exceptions (e.g. transactions requiring secondary review and outside of documented process) and daily reconciliations




• Support customer and internal banker calls including escalations




• Partner with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance




• Ensure wire system is properly opened and closed daily

Qualifications

• Associates Degree




• 5-7 years of experience Electronic Payments including Wire Transfer, Real Time Payments/Instant Payments and ACH, SWIFT Network, Clearinghouse




• Familiarity with Banking Regulations such as Dodd-Frank, Reg E, UCC4a as it relates to commercial payments




• Knowledge of Federal Reserve Bank Operating Circulars. 




• Previous customer contact experience and Federal Reserve Bank Fedwire system a plus

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.