We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
The Project Specialist is primarily responsible for providing oversight and coordination for all program project coordinators and support to Energy Advisors and Energy Engineers ensuring that information is accurate, files are maintained and continuously reviewed, and provide continuous communication with business contacts. This position is additionally responsible for managing customer grant processing, informing Energy Advisors of expiring grants and applications, and assisting customers. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Coordinate with Energy Advisors to ensure good organization of files, paperwork, and data entry as well as communication to the business contacts
Maintain, update, and add entries to the program database accurately to complete project processing for approvals and payment. This may require contacting clients, and trade allies
Answer phones and assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork/applications
Help maintain and update additional program support database (i.e. SharePoint) relating to project tracking and project assignments
Work with program staff to streamline efficient workflows
Provide office management support including follow-up on issues relating to computers, printers and fax/copy machines, and maintain office supplies and equipment, ordering office supplies and other office logistics
Monitor activity to maintain contract and subcontract compliance including tracking of invoices and report submittals
Coordinate with program management on managing quality assurance and quality control of project documentation and processing
Tracking monthly and quarterly performance of teams, and goals
Provide assistance with customer service, scheduling and other issues as needed
Transcribe data and compose and edit a variety of letters or memoranda
Answer and refer incoming calls to the appropriate person or department
Provide administrative support to program staff as needed
Position Requirements
Education and Experience
High school diploma or equivalent
Associate Degree or equivalent - Preferred
Minimum of three to five years of previous office experience
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must have a high level of interpersonal skills to handle sensitive matters and confidential information
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Reliable transportation
Licenses & Certifications
Valid driver's license
Travel Requirements
Willingness to travel up to 10% of the time
Estimated Pay Range
$20.00 - $24.00/Per-Hour
Physical Demands and Work Environment
Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
Ability to lift up to 10 pounds
Noise Level is typically moderate
Employee could be exposed to fumes and/or airborne particles and risk of potential shock
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.