Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank
About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.
Job Duties and Responsibilities
Interacting with customers in a professional manner
Provide best-in-class customer support for online and offline banking
Skills and Qualifications
Exhibit a high level of personal ownership
Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
Possess mastery of the English language with exceptional verbal and written communication skills
Ability to work accountably and focus independently, while still working as part of a team
Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
Education and/or minimum of 1 year of experience in banking and/or customer relations required
Competitive Benefits Package
Full medical benefits when working 20+ hours per week
Traditional and High Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
