Provides administrative lending support to all areas within Business Lending by preparing, processing and coordinating a variety of lending duties; accurately and efficiently documents and processes the full range of business member services to ensure member satisfaction.
Job Description
Essential Duties and Responsibilities
Serve as liaison between all parties involved in business real estate loan processing and closing process. Performs system documentation, orders and receives surveys, title commitments, mortgages, and other required documentation for closings.
Coordinates, processes, and closes all non-real estate business loan transactions.
Books all loans closed in Business Lending and identifies post closing items that will require follow-up activity. Completes all post closing activities prior to submission of the new loan file for file management.
Communicates with all parties on status of loan files, answers questions, and provides other information as necessary.
Assist management with special projects/tasks as directed.
Greets and assesses business member’s needs and concerns; provides consultative services regarding the Credit Union’s products and services; assists with loan related needs.
Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms.
Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials.
Maintains records of work performed; assists in maintaining an inventory of supplies for the department.
Company Wide Expectations
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.
Education Requirements
High School or GED - Required
Experience Requirement
2 Years - Financial industry experience - Required
1 Year - Lending experience - Required
Business loan processing experience - Preferred
SKILLS/ABILITIES
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Resolve problems utilizing advanced knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Works in general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
