Bachelor’s degree from an accredited institution as approved and accepted by the University of South Alabama. An equivalent combination of education and experience may be considered.
Preferred Qualifications
Job Description Summary
The University of South Alabama’s One-Stop department is seeking to hire a One-Stop Counselor, Communications. Interested candidates should apply to be considered.
Essential Functions These are the job duties required of the position.
Directly supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
Serves as an integral part of the USA One Stop physical location and call center and will be cross-trained in multiple functions across campus.
Assists the Assistant Manager, Communications in developing and managing a communication strategy and timeline for One Stop, as needed.
Assists in the development and implementation of One Stop campaigns utilizing a variety of mechanisms including, but not limited to, email, text, and social media.
Assists in tracking data, building reports and using this information to enhance communication strategy.
Assists in the creation, management and implementation of a social media strategy, timeline, and content for departmental social media accounts.
Answers incoming phone calls and live chats regarding federal financial aid, student account services, and questions related to other student services areas as needed.
Directs calls to other areas as applicable.
Logs communications with students in the database as needed for audit trail purposes.
Provides additional support to the One Stop team by assisting in the efforts of student success through daily operations, training and South CARES programming, as needed.
Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high level of communication skills and extensive knowledge with those you are working with to ensure they feel supported.
Exceeds expectations and ensures calls and visits are managed with a student-first mentality.
Attends and participates in scheduled events during and after office hours as needed.
Participates in extended office hours as scheduled during the year.
Participates in or leads department and division committees as assigned.
Provides general office support that assists in the functioning of the office.
Regular and prompt attendance.
Ability to work schedule as defined and additional hours as required.
Related duties as required.
Posting Information
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
09/25/2024
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Working Days
Monday - Friday
Working Hours
8:00 a.m. - 5:00 p.m.
Job Location
Main Campus
Full-time or Part-Time
Full Time
Regular or Temporary
Regular
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Are you at least 18 years of age?
Yes
No
* Do you have a legal right to work in the United States?
Yes
No
* The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
Yes
No
* What is the highest level of education you have completed?
Less than High School
High School Diploma or equivalent
Associates Degree
Bachelors Degree (or will obtain within 6 months)
Masters Degree (or will obtain within 6 months)
Terminal Degree (or will obtain within 6 months)
* How many years of related experience do you have?
Less than 1 year
Between 1 - 3 years
Between 3 - 5 years
Between 5 - 7 years
More than 7 years
* How did you hear about this position?
USA website
LinkedIn
Zip Recruiter
Indeed
HigherEd Jobs
Alabama Career Center / Alabama Works
Facebook
Word of mouth
Other
Applicant Documents
Required DocumentsOptional Documents
Resume
Cover Letter
The University of South Alabama is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.
Annual Security and Fire Safety Report The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.
