Job Description:

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families

Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age.  We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.  

The Digital  Communication Associate is expected to be highly proficient in several key areas of the Salem Five Customer Experience;

• Written and verbal customer service skills across multiple communication channels


• Consumer/Business deposit and loan product offerings


• Digital Technology (includes online banking & mobile platforms)


• Complete and well-rounded customer service skills


• Fraud prevention and detection


• Systems proficiency and navigation


• Referrals to other bank divisions and cross-selling of products and services (no cold calling)


• Strong advocacy for the Salem Five brand and customers 
  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned as necessary.

• Provide an outstanding Customer Experience to Salem Five customers and prospects via digital channels including chat, email and online banking (primary) and via other channels as back-up


• Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes.


• Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering


• Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms


• Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)


• Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change


• Identifies and reports fraud or suspected fraud occurrences.  Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank  
  

   

  
  

EDUCATION and/or EXPERIENCE

Associate's or Bachelor’s degree and/or 1-2 years' experience in banking/financial services and/or customer service preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.  Ability and capability to use keyboard and computer/laptop and internet is essential. The employee is occasionally required to walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee   may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range:            Competitive Base plus incentive

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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