Client Services Support Specialist

Oklahoma City, OK

Onsite Position

BancFirst Tower, Downtown Oklahoma City: 100 N. Broadway, Oklahoma City 73102

Full Time: 8:00 a.m. to 5:00 p.m. M-F

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

A Client Services Support Specialist is accountable for delivering high quality, extraordinary customer service to both internal and external clients through day-to-day phone calls, emails or virtual appointments. These interactions may include resolving technical issues, product functionality inquires, training assessments, etc.

These interactions are highly sensitive and deal with confidential matters. A business professional image, phone presence and demeanor must be used at all times to achieve client satisfaction and retention while following all policies, procedures and federal regulations.

Successfully satisfy the initial request and refer any Treasury Services you may have uncovered during the interaction. Communicate to the Client’s Treasury Management Officer with any information they may need, to follow up with the Client.

To do this, a Client Services Support Specialist must have an understanding of BancFirst Treasury Products and Services, critical thinking skills and the ability to listen and communicate both written and verbal, in a fast pace environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications

Knowledge of general banking and Treasury Management Products and Services

Able to perform in a highly sensitive environment, deal with confidential matters, multitask and meet deadlines

Work well individually and with a team while maintaining a positive attitude

Must demonstrate a business professional image and demeanor

Outstanding listening and communication skills, both written and verbal

Possess critical thinking skills

Excellent work ethic

Regular and consistent attendance and punctuality is an essential function of the job

PREFERRED SKILLS

Bachelor's degree or equivalent work experience

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity…Our differences enhance business performance.

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