Galapagos Federal Systems LLC is seeking an enthusiastic and well-qualified individual to join our dynamic team at the Chemical Biological Center IT Mission Support Center (ITMSC) as a Senior-Level Computer User Support Specialist. In this role, you will deliver exceptional Tier 2, concierge-style support to over 3,000 users during regular business hours (Monday through Friday, 7:00 AM to 5:00 PM).
As a Support Specialist, you will provide comprehensive technical assistance via phone, email, and walk-in requests across a wide range of domains, including hardware, software, mobile devices, networking (VPN and Citrix), system administration, cybersecurity, and printer support.
If you're passionate about technology, excel in a fast-paced environment, and are looking to advance your career in IT support, this is an excellent opportunity to make a meaningful impact.
Compensation Minimum: $60,000
Compensation Maximum: $74000
Job Requirements:
Skills / Experience Required
Current Active Secret clearance
Ensure all calls, emails, or walk-in issues received during duty hours are responded back to the user via phone call, email, or issue ticket within Service Level Agreements (SLAs)
Experience with Citrix, Dameware, Active Directory, Windows 7/10/11, Microsoft Office, iPhone, and remote desktop is preferred
Proficient in organizational skills, adept at prioritization, and consistently meeting deadlines with precision
Skilled in distilling complex technical information into easily understandable concepts for diverse audiences
Demonstrates exceptional critical thinking abilities and adept problem-solving skills to tackle various IT challenges effectively
Highly motivated self-starter who thrives with minimal supervision, consistently delivering results
Proactively identifies and implements preventive measures to anticipate and mitigate potential IT issues, emphasizing a proactive approach over reactive responses
Exhibits clear and articulate verbal and written communication skills, ensuring seamless interaction with colleagues and clients alike
Ability to organize, prioritize and meet deadlines
Capable of conveying complex information in a simplistic manner
Strong critical thinking and problem-solving skills
Comfortable working in highly visible and important customer locales; high level of professional standards required
Education/Certifications
Associate's degree or equivalent educational background
Alternatively, demonstrated 2-4 years of hands-on experience in an IT/help desk capacity or within customer service, serving as a valuable substitute for formal education requirements
National Agency Check with Local Agency and Credit Checks (ANACI) required
DoD 8570 IAT-I or IAT-II baseline certification required (Reference: https://public.cyber.mil/wid/dod8140/dod-approved-8570-baseline-certifications/)
Computing
environment certification or certificate of training relevant to job duties and approved by the DEVCOM-CBC Information System Security Manager (ISSM) within 6 months of appointment
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Paternal leave
Tuition reimbursement
Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
