Kforce has a client in Chicago, IL that is seeking a System Application Support Analyst responsible for serving as liaisons between IT, software vendor(s) and the Commercial Lending line of business. They will collect, analyze, document, communicate business requirements, and develop/configure systems, such as Abrigo, to achieve business goals. Business Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations.
Responsibilities:
Collaborate with Line of Business and technical resources to ensure features and functionality are developed according to business requirements and client needs are appropriately incorporated
Complete use cases and user stories to guide application development efforts working closely with the development teams and business teams to ensure successful implementation
Evaluate existing business processes against industry standards, identify areas for improvement and facilitate conversations with the business to drive actionable change in alignment with state priories and key results
Additional duties:
Seeks and leads efforts to identify what caused the issue
Builds rapport and effective relationships with all levels of internal and external stakeholders
Determine a course of action, set and manager priorities, and ensure optimal resources to achieve individual and/or team objectives
Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; Modifies one's own behavior to accommodate tasks, situations and individuals involved
REQUIREMENTS:
Bachelor's degree in Computer Science, Information Systems, Business or related field
3-5 years of relevant technical and business work experience required
Knowledge of business operations and system requirements processes required
Experience with administration of loan origination systems, preferably Abrigo, and other banking systems
Initiative and ability to build relationships with system stakeholders, team and effectively collaborate and mentor
Excellent organizational, data gathering, documentation and follow-up skills
Computer skills, including experience with banking systems: Excel, Word, Visio and other software
Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance
Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units
Position may require the need to travel to other banking center or meeting locations
Working knowledge of the Commercial Lending line of business to provide best in class level service
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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