POSITION SUMMARY


The Service Sales Manager is responsible for attainment of corporate objectives in revenue development within an assigned territory of < $100M in revenue. The Service Sales Manager manages representative offices for Service Sales while tracking and providing updates and training opportunities to Service Sales Representatives. The Service Sales Manager develops and make presentations and customer visits where applicable and is responsible for managing the Representative's proper input and processing of quotes in the contract system to ensure that services sold are conveyed to field operations ensuring that performance is in accordance with contract specifications. The Service Sales Manager manages accurate and complete data, as well as effective communication with customers, Vertiv Services Associates and Service Sales Representatives.


The Service Sales Manager within the Service Selling organization calls on LVOs and customers in various territories of less than $100M in revenue. The Service Sales Manager is responsible for the following targeted areas of business: Warranty, Installed Base, Renewal, Critical Space, Capacitor Replacement, Multi-Year, and Battery Replacement quotas as assigned to the Vertiv Representative offices within the area.



RESPONSIBILITIES


Increase Service Sales revenue through the sale of maintenance agreements. Works with the Regional Management Team to develop a selling strategy within assigned area to achieve sales goals in Warranty, Installed Base, Renewal, Critical Space, Capacitor Replacement, Multi-Year, and Battery Replacement quotas.


Execute new revenue development within assigned area through multiple market channels to meet or exceed quotas while supporting management's strategic objectives. Utilize competitive information and marketplace data to close maintenance agreements. Analyze sales leads and service requirements to target Vertiv Representatives to offer the most competitive pricing plan to meet the client's needs.


Maintains sales records and current activity on progress to provide accurate forecasting reports. Achieve progressively increasing monthly, quarterly, and annual sales quotas.


Develop prospective customer list for Vertiv Representatives and maintain accurate data in the contract management system. Manages cold calls and strict follow up on proposals to close contracts effectively and efficiently by Vertiv Representatives.


Facilitate structured OJT Service Sales training for Vertiv Service Sales Representatives to ensure they are properly trained on developing, presenting, quoting, and entering service maintenance agreements in a timely and professional manner.


Position is 50% new sales development, 50% account maintenance management.



QUALIFICATIONS


5+ years related sales or service experience.


BS/BA degree required in Business Management, Business Administration or Electrical Engineering preferred.


Ability to manage multiple offices and personnel to achieve objectives is required.


Strong organizational skills.


Detail oriented with the ability to manage and prioritize leads through multiple channels.


Excellent problem-solving abilities and capable of resolving contract and product issues.


Understanding of UPS/Power Products, critical space environments, service products, and clients preferred.


Strong PC skills; Proficiency with Microsoft Office; SMS. Knowledge a plus.


Team player with outstanding verbal and written communication skills.


Proven ability to handle multiple projects under a heavy travel schedule.


High degree of independent judgment.


Ability to work in a matrix management environment and with all levels within the organization.


Understanding of Vertiv Representative selling structure strongly preferred. Understanding of Vertiv Services andVertiv North America Sales processes preferred.


Working knowledge of Data Center Industry preferred.



PHYSICAL & ENVIRONMENTAL DEMANDS


Frequent Driving (car, van, truck)



TIME TRAVEL REQUIRED


50%


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.



OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.



OUR STRATEGIC PRIORITIES


Customer Focus


Operational Excellence


High-Performance Culture


Innovation


Financial Strength



OUR BEHAVIORS


Own It


Act With Urgency


Foster a Customer-First Mindset


Think Big and Execute


Lead by Example


Drive Continuous Improvement


Learn and Seek Out Development


At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.


Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers



Work Authorization


No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.