Job Description:

Location: Maryland, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Maryland, USA (Remote)

Thales is looking for a ServiceNow Developer who will lead improvement initiatives related to both internal and external customer interactions with Client Services tools, including third-party customer relationship management (ServiceNow) software, telephony infrastructure, and integrations with other internal and external software.  

The role involves developing and presenting technical architectures and approaches to address complex problems, ensuring solutions are implemented efficiently and require minimal maintenance.

In this role, you will identify opportunities for collaboration with internal and external parties to support business objectives and the tools roadmap.

Additionally, you will serve as a liaison to internal IT and external partners, handle escalated customer questions from internal stakeholders. You will also review and approve proposed solutions from other developers, offering recommendations based on their extensive experience with ServiceNow.

Key Areas of Responsibility

• Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly).




• Obtain and validate business requirements with core stakeholders and transform those to functional requirements, acceptance criteria and other critical operational and contextual details to be tracked/delivered.




• Assess, estimate and measure the level of effort (hours, days, weeks) individual units of work or projects.




• Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow.




• Identify changes that have the potential to introduce risk including but not limited to; exposure of personally identifiable information (PII), database performance issues, or integration degradations/inaccuracies.




• Independently update development tasks and include relevant stakeholders where applicable at regular intervals and on an as needed basis.




• Document operational procedures and work instructions associated with development tasks or operational activities that are related to supporting users of the platform as required.




• Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers or internal team members.




• Work closely with project leads, developers, and the scrum master to analyze complex issues incorporating multi-faceted use cases and factors and provide recommendations for architectures to meet the business need(s).




• Assess objectively and subjectively the proposed architecture of developers and create a framework to assess their proposal and make recommendations.




• Create and manage a program to evaluate the complex issues business needs solved, and how proposed architectures will meet or exceed that business need.




• Perform software testing and document test instructions.




• Prioritize multiple tasks against their changing priority quickly and decisively based on deadlines while keeping key stakeholders informed of the changes




• Escalate and resolve issues/questions to 3rd parties (i.e., ServiceNow); Identify and socialize requirements with 3rd parties and manage the resource(s) effectively and efficiently when required




• Pro-actively identifying issues that may introduce or exacerbate current/known customer issues in the Support Portal.




• Participate in the scheduling, execution, and management of upgrading tools including 3rd party customer relationship management system (i.e., ServiceNow).

Minimum Qualifications

• Bachelor’s degree in computer science, another relevant field of study, or equivalent work experience.




• Certified ServiceNow System Administrator and/or Certified ServiceNow Application Developer.




• 4+ Years development in ServiceNow or equivalent experience in another CRM tool.




• 2+ years development experience with API and Web Services.




• 2+ years working with Databases (e.g., Oracle) in an operational or development capacity.




• 6+ years of experience within an IT organization in a product support or development capacity.




• Working knowledge of programming languages including but not limited to HTML/CSS and JavaScript.




• Familiarity with AJAX, AngularJS, Jelly Scripting, MID server setup.




• Familiarity with web service integrations using REST, SOAP, etc.




• Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations.




• Experience in website administration, including managing domain registration, certifications, and related configuration tasks.




• Create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program. 

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

#LI-Remote

#LI-TI1

This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

Apply Now