The Inside Sales Representative is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role will assume responsibility for maintaining and expanding existing customer accounts within the assigned customer base with a primary focus of retaining customer business. Additionally, the role works directly with Small and Medium customer opportunities to provide new equipment proposals and follow up on any customer questions or requests. Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity.


The Inside Sales Representative will play a key role in structuring the sales process. This function includes pricing SMB opportunities over the Vertiv/Liebert product line, organizing sales and marketing collateral, coordinate the purchase of buy-out equipment, build SMB quotes to bid on new business opportunities in generating incremental revenue, and managing customer satisfaction. This role will act as a first point of contact for urgent calls, emails and messages when outside sales representatives are not available. Additionally, the role will have responsibility in assisting the outside sales representatives with post sales actions, and issues with invoicing disputes that require timely resolution that may arise.



RESPONSIBILITIES


Work with sales team to develop and grow the sales pipeline to consistently meet revenue goals.


Work with sales team to build quotes to bid on new business opportunities and generate incremental revenue.


Convey all prospective and lost revenue to Outside Sales Representative and General Manager immediately.


Work with the sales team and Vertiv marketing to develop database of customers within defined market segments.


Collaborate with marketing in promotional material generation and communications to customers as needed.


Review order acknowledgements for accuracy.


Track orders for shipments and coordinate with outside sales representative and Traffic requiring special handling or expediting requirements. Including assisting with expediting procedures on late shipments as needed.


Monitor order status for accounts on credit/contract hold, and assist customers with credit/accounting questions


Assist in managing mis-ships or damaged shipments


Assist with Start-up/commissioning coordination


Coordinate invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements.


Other duties as assigned.



QUALIFICATIONS


BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.


Minimum of 2 years sales or account management experience required. Experience with IT resellers is preferred.


Excellent communication skills, both written and verbal


Excellent customer service, organizational, and analytical skills.


Ability to work and multi-task in a fast-paced environment.


Knowledge of technology including software, hardware, and/or networking is preferred.


Proficient in MS Office. Experience with CRM management preferred.



TRAVEL REQUIRED


Travel 0%


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.



OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.



OUR STRATEGIC PRIORITIES


Customer Focus


Operational Excellence


High-Performance Culture


Innovation


Financial Strength



OUR BEHAVIORS


Own It


Act With Urgency


Foster a Customer-First Mindset


Think Big and Execute


Lead by Example


Drive Continuous Improvement


Learn and Seek Out Development


At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.


Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers



Work Authorization


No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.