Field Services Support Coordinator

West Chester, OH or Remote with EST 8AM - 5PM core hours

Discover the opportunity to join and grow with a company that truly makes a global impact on people's lives. Schneider Electric is an international company with 150,000 employees recently named the Most Sustainable Company in the World by Time Magazine https://time.com/collection/worlds-most-sustainable-companies-2024/ . Find out how our values and unique position make Schneider Electric the employer of choice.

This position will be responsible for key support activities for US Field Services related to equipment, fleet and uniforms in FSR (Field Services Representative/Technician) Support Services. The position reports to the FSR Support Services Manager and can be based in West Chester, OH or fully remote.

Role and Responsibilities

• Oversee equipment calibration and assignment programs


• Ensure equipment inventories are properly updated and maintained


• Oversee equipment repair processes


• Support onboarding and offboarding processes for Field Services Representatives


• Update systems and databases and ensure equipment is tracked and assigned correctly


• Create purchase orders for equipment, supplies, uniforms and services as needed


• Process good receipts (within scope of team) and manage the resolution of any payment issues.


• Execute actions related to fleet driver policy compliance




• Motor Vehicle Record (MVR) Reviews


• USDOT compliance monitoring




• Medical Cards


• Driver Qualification Files


• Vehicle inspections


• Other requirements






• Support processes related to Electric Vehicle deployment




• EV readiness surveys


• Public charging availability


• Home charger readiness evaluation and installation tracking


• Create and deliver training content




• Support processes related to telematics/GPS for vehicles


• Assist with projects to develop and deploy new digital tools


• Create, publish and follow up with actions to improve key metrics for department


• Use TEAMS and SharePoint to share information across a decentralized user community

• Manage the new hire process with the uniform supplier and manage data related to uniform kickoffs/reboots/negotiations.


• Collaborate with Field Service Execution leadership to understand barriers and drive improvement.


• Support the Field Services Support Manager in delivery of support services to all US Field Services FSR's


• Initiate and lead process improvement with a focus on digital solutions

• Bachelor's degree in Business Administration, Engineering, or Supply Chain OR 3-5 years of work experience in a Services and/or Fleet operations role


• Customer focused with Service delivery or Technical Customer Service background


• Strong organization and attention to detail with excellent follow through


• Experience with Microsoft Office platforms, including Word, Excel, Access and Power Point


• Ability to comfortably interact with customers and employees representing various levels of the Services organization


• Ability to make decisions when needed and manage entire processes from beginning to end


• Team player, who listens well and considers their actions before initiating them

Preferred Experience

• Knowledgeable about MVR rules and regulations and USDOT regulatory compliance


• Understanding of Safety and Ergonomic practices


• Experience with Lean Methodology deployment and digital solutions


• Strong digital and data management skills with experience using data management tools

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Field Services Support Coordinator

West Chester, OH or Remote with EST 8AM - 5PM core hours

Discover the opportunity to join and grow with a company that truly makes a global impact on people's lives. Schneider Electric is an international company with 150,000 employees recently named the Most Sustainable Company in the World by Time Magazine https://time.com/collection/worlds-most-sustainable-companies-2024/ . Find out how our values and unique position make Schneider Electric the employer of choice.

This position will be responsible for key support activities for US Field Services related to equipment, fleet and uniforms in FSR (Field Services Representative/Technician) Support Services. The position reports to the FSR Support Services Manager and can be based in West Chester, OH or fully remote.

Role and Responsibilities

• Oversee equipment calibration and assignment programs


• Ensure equipment inventories are properly updated and maintained


• Oversee equipment repair processes


• Support onboarding and offboarding processes for Field Services Representatives


• Update systems and databases and ensure equipment is tracked and assigned correctly


• Create purchase orders for equipment, supplies, uniforms and services as needed


• Process good receipts (within scope of team) and manage the resolution of any payment issues.


• Execute actions related to fleet driver policy compliance




• Motor Vehicle Record (MVR) Reviews


• USDOT compliance monitoring




• Medical Cards


• Driver Qualification Files


• Vehicle inspections


• Other requirements






• Support processes related to Electric Vehicle deployment




• EV readiness surveys


• Public charging availability


• Home charger readiness evaluation and installation tracking


• Create and deliver training content




• Support processes related to telematics/GPS for vehicles


• Assist with projects to develop and deploy new digital tools


• Create, publish and follow up with actions to improve key metrics for department


• Use TEAMS and SharePoint to share information across a decentralized user community

• Manage the new hire process with the uniform supplier and manage data related to uniform kickoffs/reboots/negotiations.


• Collaborate with Field Service Execution leadership to understand barriers and drive improvement.


• Support the Field Services Support Manager in delivery of support services to all US Field Services FSR's


• Initiate and lead process improvement with a focus on digital solutions