The Technical Systems Specialist provides technical support for multiple complex unit-level projects or operations utilizing multiple technical fields for Information Technology and specific University Police Department systems related to IT. Maintains technical standards for implementing unit projects or operations. Serves as a team member with responsibility for enforcing and supporting various technology systems adhering to technical standards and direction of Information Technology. This position requires basic security awareness training, as per CJIS Security Policy, of all personnel who have unescorted access to physically secure locations within University PD, including TLETS. This training requires fingerprinting and background checks prior to access being granted.
Duties:
Implements IT strategies/systems to support the department's activities and objectives; manages and oversees the installation/configuration, operation, and maintenance of server, software, network systems, and other hardware.
Coordinates with internal and external users to identify and address technology needs, ensuring effective utilization of IT resources.
Monitors and analyzes system performance, identifying and resolving issues and optimizing IT infrastructure.
Enforces IT security policies, procedures, and protocols to safeguard sensitive date and ensure compliance with regulations.
Coordinates IT projects, including planning, resource allocation, and coordinator of tasks to meet project goals and timelines.
Conducts regular system audits to assess performance, identify vulnerabilities and implement appropriate security measures.
Collaborates with internal users, external vendors, and contractor to procure and implement IT solutions.
Stays up to date on emerging technologies and industry trends, making recommendation for their adoption to enhance operational efficiency and effectiveness.
Provides evening and after-hour support for planned and unplanned maintenance events and performs related duties as assigned.
Required:
Associate's degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
At least one year of hands-on experience and best practices experience with organization systems, Networking, and/or Infrastructure.
Any entry level Networking, Infrastructure, Windows server environment, Linux server environment, or other industry related to Server, Networking or infrastructure certification obtained within 18 months of employment.
Ability to interact professionally with a variety of individuals using excellent written and verbal communication skills.
Demonstrate strong requirements gathering, analytical, and time management skills.
Excellent written communication, analytical, interpersonal, and organizational skills with the ability to multitask and work cooperatively with others.
Skilled in Office suite and other computing applications, servers and networking systems.
Skilled in activities to manage and oversee the installation, configuration, operation, and maintenance of hardware, software and network systems.
Skilled in basic systems; AD, server OS and network switch/firewall management.
Good problem solving, collaboration, and planning skills. Strong team player with ability to meet project plans and goals. Ability to work without supervision on daily tasks and projects.
Ability to coordinate implementations with end-users from various areas.
Ability to work within a IT and PD environments to solve daily operations and long-term goals.
Knowledge of Police Department regulations and CJIS standards.
Desired:
Bachelor's degree in Information Technology, Business, or a related field.
Three years of experience as an in-field technician with hands-on experience in the troubleshooting, repair, and installation of Public Safety Technology and Information Technology Systems in a higher education environment.
Mid-tier or above Networking, Infrastructure, Windows server environment, Linux server environment, or other industry related to Server, Networking or infrastructure certification obtained within 18 months of employment. Full-time position with benefits. Criminal and motor background checks required. To apply, please complete the online application and attach a resume and a cover letter. Applications without the required documents will be disqualified.
