Job Description:
Air Culinaire Worldwide, LLC

Full Time US
ACW Management
Boston Kitchen, Boston, MA, US

Salary Range: $50,000.00 To $55,000.00 Annually

Job Purpose:
The Operations Manager is responsible for the supporting direction and delegation of duties, direction and performance results between the directives of the General Manager (GM) and the operations team. The “Ops Manager” facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her GM. This position conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies his markets qualitative and financial P&L performance and scheduled profitability.

The Ops Manager will drive all performance and efficiency standards within the market and assist the GM in achieving the company’s mission and operational goals. The Ops Manager will also be directly accountable for supporting outstanding internal & external customer service and client loyalty performance standards. The Ops Manager will actively train and develop all operational team members, ensure that SOP’s are followed, policies are strictly adhered to and will manage all operational methods, systems, activities and support client facing product and service performance efforts that result in enhancements to revenue, quality, service, and employee/customer relations. Additional responsibilities assigned as needed by the General Manager of the facility.

Benefits Package:

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Paid Time Off Program for full time employees
• Employee Assistance Program (EAP)
• See our benefits here Benefits Guide 2024
• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide

Responsibilities and Associated Duties:
Under the direction of the General Manager, the Operations Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of the disciplined use of all systems, compliance, performance standards, product specifications, accuracy, training and upholding the culinary expertise and performance required in all kitchens. The Ops Manager will support the GM’s requirement to consistently deliver incredible guest experiences to every client within the Air Culinaire system.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At all times the employee is to conduct him or herself in the utmost professional manner whether they are dealing with internal or external customers.

Measures of Success:
- Sales & Service Goals- success will be measured using the “Annual Performance Goals”, which are established annually, just prior to the new Fiscal Year starting which include:
- Recruit, develop and train new local talent, support the development of new Revenue Streams and Aviation Catering Clients – New Sales & Service Opportunities
- Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives
- Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings
- Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics
- Entrepreneurial Spirit
- Teamwork Commitment

Knowledge, Experience and Skill Requirements:
• Responsible for supporting GM’s operational directives – kitchen accuracy, office, personnel, local clients, facility, capital assets, government compliance and Corporate requirements
• Supports quality and execution of culinary and logistics in all catering operations, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services.
• Responsible to support GM in operational execution of all culinary events, including Regional menu coordination, assists in staff training and approving payroll records
• Supports GM in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline and all related paperwork
• Responsible for supporting GM in maximizing the kitchen’s financial performance in accordance with all established corporate guidelines and budgets
• Responsible to manage kitchen adherence to execute corporate guidelines in maintaining operations, food safety & quality, customer satisfaction and timely delivery
• Assists GM in recording and reporting inventory, and all local purchasing and receiving
• Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other services
• Supports GM in Investigating and resolving food and service-related complaints
• Manages the health and safety regulations standards required in their market
• Assists GM in implementing and enforcing Corporate policies and procedures
• Supports GM & Catering Specialist in Sales & Marketing initiatives as directed by the Company
• Supports GM & Catering Specialist in maintaining client relationships with the local client base
• Directly manages and enforces Air Culinaire’s Standard Operating Procedure (SOP) as the primary operations document during the course of business operations. The SOP contains specific procedures that provide consistent service levels for clients, as well as, provides internal communication/reporting timelines and methods
• Report timesheets for GM, for all personnel as needed for payroll purposes.
• Supports GM’s requirement to submit company & personal expense reports weekly per Air Culinaire’s personnel handbook
• Manages and audits monthly vehicle maintenance log containing repair details and associated cost
• Supports GM’s accurate reporting of accounts payable weekly and review accounts payable reports for accuracy
• Supports Chefs to conduct monthly inventory for kitchen & locker product
• Supports GM in supervising local Air Culinaire employees in strict compliance to the most recent Air Chef Employee Handbook and in a manner consistent with Air Culinaire’s established goals and objectives
• Perform other duties as assigned by General Manager

REQUIREMENTS

• Bachelor’s degree in business and culinary arts and/or equivalent successful work-related Executive Chef or hospitality management experience required.
• Experience in managing staff members and client relationships in a business environment and exceptional organizational skills.
• Excellent verbal and written communications skills.
• 3-5 years prior experience and knowledge of high-end food services is required.
• Additional background in the aviation or hospitality services industry is preferred. Demonstrated ability to create and maintain a strong team atmosphere within the operation and ensure that employees are appropriately trained, carry appropriate work loads and have required resources.
• Must have a base knowledge of finance and accounting principles and Department of Health Regulations.
• Must demonstrate ability to schedule and manage labor and food cost within a budget.
• Must be able to manage fulfillment team and process as well as vehicle fleet, off-site employee management and the expensed associated with this business component.
• *Must have an excellent driving record and valid driver’s license and be able to pass a FAA on-ramp security clearance.
  
  

Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

___________________________________________________________________________________________________________________________________

Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

PI250320573

Salary: $50.00

Apply Now