Description: Position: Head of Operations Excellence
Location: 100% Remote
Type: Permanent FTE
Salary: $80-$90k
Responsibilities:
Create Brand Operational Standards (Excellence Standards) for specific brand(s) following the existing Operational Standards and based on best practices within the franchise industry
Engage with the EVP, Brand Operations to implement Brand Operational Standards (Excellence Standards) throughout the franchisee system
Fully responsible for maintaining and updating Brand Operational Standards (Excellence Standards)
Align Brand Operational Standards initiatives with the company and brand specific strategic goals and objectives
Ensure that franchisees adhere strictly to Brand Operational Standards (Excellence Standards)
Understand best practices and recommend the implementation of compliance-related improvements and initiatives within the franchise network. Implement a recognition program for franchisees to drive behaviors and incentivize the adherence to operations excellence standards.
Collaborate with the internal and external partners to update excellence standards in response to changes in operations practices, mandates or company policy.
Monitor franchise operations standards compliance, write remedy letters for compliance breaches, and create comprehensive compliance reports and programs
Work closely with the EVP, Brand Operations and Head of Brand to enhance compliance frameworks, ensuring that all franchisees operate within legal and organizational guidelines to maintain the integrity and reputation of the brand
Oversee the franchise compliance program, focusing on adherence to the Brand Operational Standards (Excellence Standards) with general awareness franchise agreements, and relevant federal and state regulations
Draft and send remedy letters to franchisees in violation of their franchise agreements or the Brand Operational Standards (Excellence Standards), outlining required corrective actions and timelines
Develop and maintain a compliance tracking tool and ensure timely updates to the Brand Operational Standards (Excellence Standards) and other legal documents in accordance with regulatory changes.
Collaborates with third party to ensure franchisees operations align with Brand Operational Standards (Excellence Standards) and legal requirements
Serve as a point of contact for all compliance-related inquiries
Design and lead educational programs and workshops for franchisees and their staff on Brand Operational Standards (Excellence Standards) compliance, legal obligations, improvement opportunities, and best practices in franchise operations
Collaborate with other Head of Operations Excellence in the design and implementation of brand specific operational standards and share best practices across brands
Requirements:
Bachelor's degree in Business Administration or related field.
5 years of experience in a compliance role within a franchising environment, with a strong focus on legal and regulatory compliance and operational excellence requirements.
Experience in the design and implementation of standards manuals and programs.
Detailed knowledge of franchise law, regulations, and best practices.
Strong analytical skills and proficiency in creating and interpreting compliance reports.
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Leadership and project management experience.
Exceptional interpersonal and communication skills, with a track record of building positive relationships with franchisees and internal teams.
Strong problem-solving and decision-making skills
Ability to demonstrate understanding of franchise business models and performance measures
Strong organization skills
Proficient with Microsoft Office (Excel, PowerPoint, and Outlook)
Contact: bwelsh@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
