Coordinate the completion of customer requests and maintain updated information regarding Schreiber, our products, and compliance documentation. Individual will also be responsible for entering product information in customer databases. Coordination will involve working with a variety of departments to request additional information from Sales, Plants, Quality Systems, R&D, PLM, and other members of the Regulatory team.
This position can be 100% remote working from home or based out of our corporate office in Green Bay, WI.
About our Green Bay, WI Home Office:
You’ll find lots to love in our beautiful home office in downtown Green Bay, Wisconsin. Our jeans-friendly environment has indoor and outdoor collaboration spaces, state-of-the-art R&D and sensory labs, culinary kitchens, a pilot plant, innovation center and more.
Take advantage of outdoor workspaces. Sample and provide feedback on new products from our R&D team. Enjoy free coffee, soda and popcorn. Hit up a game of ping pong on your break. Or take a short walk to restaurants, breweries, the YMCA and a weekly farmer’s market on the scenic Fox River. You can even see Lambeau Field from our top floor.
What you’ll do:
Responsible and accountable for providing exceptional internal customer service as the primary point of product information contact.
Cultivate and maintain positive customer relationships. Serve as a liaison between the customer and internal departments. Provide assistance to customers in order to resolve questions and provide basic product set up information.
Coordinate completion of customer requests with other departments. Identify what information needs to be completed by applicable departments. Notify departments of the need for their input. Monitor completion of information to meet customer defined deadlines.
Completion of customer requests for information, through review of the Product Information email inbox and data access software.
Assist and work collaboratively with team members to complete database, form, or other requests for product information and obtain necessary approvals for sensitive information before supplying to customer.
Set-up and maintain access rights to customer-based websites/databases.
Interpret and communicate customer requirements to plant production and/or support groups.
Assist other departments with answering customer or consumer product questions.
Assist with internal process improvement projects.
What you need to succeed:
Bachelors Food Science or related field
0-5 years Regulatory, Quality, Nutritional, Customer Service
Strong interpersonal, verbal, written communication and organizational skills. Ability to handle proprietary information along with working in diverse situations.
Strong attention to detail
Ability to work independently, and take ownership of processes
Ability to work collaboratively within a team
Eligible partners will receive:
Get not one, but TWO retirement benefits. When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one. That means in addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 10% of your earnings – toward your retirement every year. That’s a company contribution of around 18% in retirement savings annually!
Earn bonus pay. You’ll have an opportunity to earn incentive pay twice a year when we meet our company goals.
Earn $ for focusing on your health. Get up to $1,200 for your health savings account each year, plus get reimbursed for fitness membership, equipment or classes.
Pursue development that’s relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
Experience caring like you’ve never experienced it before. We have a program that’s completely organized by and for other partners who need extra help. It’s called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.
Sound like a company you’d like to be a part of? Click Apply.
For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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