Job Description:

Supervises clinic staff. Issues first and second level warnings, conduct performance appraisals, and handles personnel issues as they arise. Coordinates time reports and leave requests. Completes all new hire information, schedules training, and completes necessary forms. Ensures staff is well equipped to perform their duties. 

Duties:

• Provides assistance to the Clinic Administrator when preparing the budget.


• Ensures spending remains within acceptable budget levels by monitoring spending.


• Manages complaints from all sources including patients, staff, physicians, etc.


• Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints. 


• Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system.


• Codes invoices, maintains appropriate copies, provides information related to invoices, etc. Maintains basis knowledge of Current Procedural Terminology (CPT) and International Classification of Diseases Tenth Revision (ICD-10) coding.


• Assists Departmental Billing Manager by solving problems with billing.


• Examines billing procedures and seeks to improve registration and billing errors.


• Ensures patient billing information and patient records are accurately processed in a timely manner. 


• Maintains supplies for the clinic by ordering and tracking supplies.


• Serves as the liaison between OUH and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.


• Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.


• Provides assistance to the clinic by scheduling, completing referrals and authorizations, checking patients in and out, and completing lab and x-ray requisitions.


• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's Degree in Accounting, Business Administration, Health Care Administration, or related field AND

• 48 months experience managing an inpatient or outpatient clinic.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's Degree for a total of 96 months of experience.

Skills:

• Knowledge of management and organizational processes and healthcare policy.


• Knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.


• Ability to plan, organize, direct, and schedule clinic employees.


• Ability to train and mentor other clinic personnel.


• Excellent verbal and written communication skills.


• Ability to supervise, train, and evaluate staff.


• Ability to identify and discuss with management opportunities to improve overall patient care and improve the clinic processes.

Advertised Physical Requirements:

• 
  Physical: Sitting for long periods of time. Speaking and listening. Manual dexterity.


• 
  Environmental: Office Environment.

Departmental Preferences:

• Assist with Ryan White grant tasks and activities.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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