Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Experience Specialist in Phoenix, AZ.

Responsibilities:

• Operate in a Call Center environment as a customer success advocate


• Answer high-volume, inbound calls or texts from current customers in a timely manner


• Perform routine data entry and validation tasks


• Handle routine calls, emails and/or chat responses with PennyMac employees, consumers and/or authorized 3rd parties


• Interact with multiple departments to expedite processing and/or issue resolution


• Perform other related duties as required and assigned


• Demonstrate behaviors which are aligned with the organization's desired culture and values

REQUIREMENTS:

• Capable communicator, written and oral


• Strong negotiation skills with ability to effectively resolve problems


• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)


• Mortgage and/or financial services call center experience is a plus


• General understanding of applicable Federal, State and Local mortgage regulations a plus


• Bilingual Spanish is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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