Job Description:

RESPONSIBILITIES:

Kforce has a client in Boston, MA that is seeking an Application Support Analyst.

Responsibilities:

• Learn off-the-shelf applications largely via self-study, both from the user's perspectives and the support team perspective


• The Application Support Analyst will work with users to resolve tiers 2 and 3 application or technical problems


• Work with users to define business requirements; Define and implement processes for these requirements


• Perform systems testing on enhancements, upgrades, or modification projects


• Prepare detailed report specifications for reports requested by users


• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools


• The Application Support Analyst will train users on application functions, features and operations


• Write or provide succinct production documentation as required


• Troubleshoot and identify root cause analysis for systems issues

REQUIREMENTS:

• Bachelor's degree in Computer Science or related field


• Four (4) years of experience in information systems programming and analysis including design, development, and implementation


• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)


• Three (3) years hands-on experience writing SQL queries with multiple tables


• Effective organizational and analytical skills


• Hands-on experience with relational data bases


• Hands-on experience with complex SQL queries


• Ability to learn complex applications from both the user perspective and the administrative/-back end- perspective

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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