Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Operations Manager in Alexandria, VA.

Summary:
This position is the alternate POC for the Government. The Contractor shall designate one (1) individual to serve as the Operations Manager. The Operations Manager is responsible for management and oversight of the Service Desk Operations supporting a centralized service desk for Information Technology services. This includes support of customers requesting support for desktop, infrastructure, business applications, and information security.

REQUIREMENTS:

• Bachelor's degree; Preferred that degree is in an IT-related field


• ITIL Foundations or higher certification


• Demonstrated experience as an Operations Manager (preferred minimum of 7 years of experience)


• Experience working in a customer service role


• Experience working with SLAs


• Experience with supporting high priority tickets


• Experience with ITSM tools such as ServiceNow or equivalent


• Experience with desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video


• Experience with Automated Call Distribution systems


• Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices


• Strong oral and written communication skills


• Strong time management skills


• Strong interpersonal and presentation skills


• Ability to adapt and prioritize work independently in a dynamic environment


• Preferred experience supporting and interfacing with senior executive stakeholders

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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