Horizontal Talent is helping a financial institution recruit a Senior Multimedia Technician for a 6 month contract opportunity. This is a onsite opportunity in Chicago, IL.


In the Senior Multimedia Technician role, you can expect to:

• Manage and support tickets from the ticketing system and ensure a high level of client support and service.
• Resolve routine identified issues utilizing pre-existing procedures and escalate as necessary to the proper source.
• Maintain troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.
• Partner with vendor(s) and other IT groups to resolve issues.
• Assist with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.
•Manage scheduling and customer communications for videoconferencing calls and AV conferencing.
• Support recording functions and multimedia distributions and scheduling.
• Assist in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.
• Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.
• In-room camera operation for streaming events.
• In room support for complex meetings (includes assisting with mic'ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)
• Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.
• Develops knowledge of existing and new technologies for event productions
• Provides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting services
• Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.
• Proactively identify any needs for backup equipment and work to implement solutions where possible.

Requirements:


• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum three years of work experience
Excellent customer service skills.
• Intermediate level technical troubleshooting skills.
• Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.
• Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.
• Knowledge of using OBS to stream and produce live events.
• Knowledge of technology, webcams, cameras, and streaming software and platforms.
• Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $32 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.